Concierge

Liv Health is an expert in health optimization, utilizing the latest advances in diagnostic testing to discover the biochemical individuality of patients and then use that intelligence to curate a personalized wellness plan. Liv Health is not here to replace primary care physicians or to simply treat symptoms. We are individualized, concierge well-care founded on the principle that prevention is better than any cure. There is not a one size fits all approach to medicine. Our care team designs custom protocols tailored to the individual with interventions to address Mindset, Exercise, Sleep, Hormones, Nutrition, & Gut. We are data-driven, tech-enabled, personalized wellness.

Overview:

The Concierge helps Liv Health accomplish its mission by acting as a liaison between partner doctors and patients, as well as serving as a subject matter expert on Company supplements and processes.

Job Duties:

• Guide patients through the appointment process by explaining the Liv Health protocol and ensuring patient satisfaction.
• Educate patients on the prescribed regimen and answer any questions for the patients.
• Provide health coaching to help patients achieve desired goals and outcomes.
• Communicate with patients via phone, email, and the company's electronic messaging system.
• Input orders and update patient files in the company EMR.
• Research health trends to better provide recommendations to patients and doctors.
• Follow-up with projects and order status with Patient Support Coordinators.
• Help generate content for company social media platforms.
• Keep patients engaged through regular follow-ups and check-ins.
• Serve as account manager by reviewing patient charts and offering other products that can help meet patient goals and needs.
• Other duties as assigned.

Key Skills, Knowledge, and Abilities:

• Bachelor’s Degree in Health Administration or related health coaching field preferred.
• 2+ years of experience in a medical office using medical terminology.
• Previous experience serving as a health coach or similar role with high patient contact is highly preferred.
• Excellent interpersonal and written communication skills.
• Strong technological and computer skills.
• Highly organized and self-motivated.