Surgical Counselor I - Temp to Hire

Northeast Ohio Eye Surgeons

Stow, OH

Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Description

As a Surgical Counselor you will provide exceptional care for our patients by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally explains the physician’s diagnosis, the surgical procedure and the expected results to each surgical patient and, as appropriate, to their families through verbal instruction, brochures, pamphlets and video. The Surgical Counselor handles all surgery scheduling process and advise patients on financial obligations which may include the establishment of payment plans.

Schedule:
Monday-Friday
8am-5pm

temp to hire surgical counselor for a 6 month period of time. There may be a possibility of extending the position or transferring elsewhere in the company at that time.

What you will be doing

Prepare medical charts for surgical evaluations (cataract / retinal / glaucoma / cornea / lids, etc.) performed by our physicians at practices throughout the local area
Travel with the physician to all locations, including referring physician offices
Educate patients on the newest technologies and advancements in the field of cataract surgery
Obtain any prior approvals or authorizations needed from insurance companies
Schedule all patient surgeries and pre-operative and post-operative appointments, including appointments with the patient's primary care physician, optometrist and surgery center
Prepare and organize surgery charts and mailing any necessary paperwork
Inform patient of any pre-admission testing (labs, EKG, etc.), what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care
Answer all telephone inquiries from patients and primary care physicians regarding surgery or other concerns
Verify medical benefits for surgery and injections
Discuss benefits and costs of non-covered benefits with patients. Secure any out of pocket financial requirements from patient
Complete consent and other necessary forms for surgery
Interface with Billing Department as needed
Relay all surgical booking forms and charts to the surgery center in a timely manner
Maintain a professional relationship with referring physicians from neighboring communities
Perform other duties as assigned

What you know

Required

High school diploma or GED
Demonstrated customer service skills
Excellent written and verbal communication skills

Desired

Previous ophthalmology or healthcare experience
Highly motivated, detail-oriented and organized
Able to multi-task and meet deadlines
Willing to travel to multiple, local offices
• Entry Level
• Typically 0-2 years of experience

What you will receive

Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture