Case Manager, Suicide Prevention Program

We are seeking Case Managers based in New Orleans and Baton Rouge, Louisiana to work with our Teen Suicide Prevention Program. These positions require some local travel, up to 50% in New Orleans and Baton Rouge, therefore requires residence in Louisiana. Reliable transportation is required.

Mindoula's teams of case managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula is expanding rapidly across multiple business lines in multiple states and we are seeking an experienced Case Managers for the Suicide Prevention Program.

Mindoula provides virtual and in-person support to members and members' families who have experienced suicide ideation and/or attempts. Our Case Managers work to improve their lives and the lives of their families by providing access to appropriate healthcare and community services.

Details: Full-time position. Hours are 11:00am to 8:00pm Central Time.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

• Assistance, as needed and requested, with initial outreach and engagement to a cohort of members
• Continuous outreach and engagement to members on a regular basis (as contracted)
• Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention, and social services.
• Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within the member's safety plan and perform crisis intervention that ensures the safety of all members.
• Assess a myriad of options for care including the use of benefits and community resources to develop and update the service plan
• Guide and educate members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce the risk of their young adult.
• Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Facilitate the scheduling of appointments and follow-up service as well as provider appointments to conduct assessments or face-to-face visits in the community as needed.
• Provide DBT training to proxy suicide awareness and prevention.
• Act as a liaison and member advocate between the member/family, physician, and facilities/agencies.
• Remind members, as needed, of upcoming appointments and/or missed appointments.
• Interact continuously with members, family, physician(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
• Report critical incidents and information regarding the quality of care issues.
• Prepare and maintain all required records, reports, paperwork, and member's diagnostic records, maintaining the confidentiality of members at all times.
• Use clear and accurate communication skills (both verbal and written) to facilitate communication with the member, with staff, and the treatment team; produce high-quality documentation that enables the member to receive the best treatment possible.
• Maintain accurate records of all case management activities.
• Accurately complete all case notes in a professional, timely manner.

• Bachelors degree in psychology, social work, or another applicable behavioral health discipline from an accredited college or university is required.
• Two (2) or more years of related experience.
• Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, interpersonal violence, and social issues.
• Experience working with at-risk adolescents and young adults is preferred
• Crisis Intervention Training / Crisis Training