Medical Front Office Operator

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused cancer and rheumatology center that is committed to providing the highest quality of medical care and supportive services. We were founded in 2018 by Dr. David Bartels, focusing on cancer and blood conditions. Today, we provide care services to not only Medical Oncology and Hematology, but Radiation Oncology, and Rheumatology patients as well. We are also dedicated to advancing the field by engaging in clinical research and offering our patients the opportunity to participate in various clinical trials.

Beacon has an excellent opportunity available within our clinic as an Front Office Operator. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!

Duties/Responsibilities:

• Performs daily duties contributing to Beacon's mission of providing an unparalleled patient experience.
• Answers a multi-line phone system, managing messages and transferring calls to the appropriate department.
• Prepares patients for appointments and advises them on what to bring, including insurance information and list of medications.

• Operates computer, fax, copier, and scanner.
• Works in multiple medical software programs and Microsoft office.
• Assists in organizing lunches for the clinic.
• Performs cleaning and stocking schedule for front office, reception area, patient lounge, restrooms, employee meeting rooms, kitchen, and coffee bars for clinic.
• Tends clinic areas, both patient and employee facing, to ensure a clean and comfortable environment.
• Available to assist Front Office Lead and Supervisor with projects when requested.
• Assists patients with check-in/out, including completion of intake forms, obtaining identification and insurance information, and collecting payments.

Required Skills/Abilities:

• Compassionate and caring bedside manner
• Has strong communication skills, is detail-oriented and organized.
• Excellent attention to detail and ability to balance competing priorities.
• Data management and organizational skills
• Diagnostic and problem-solving skills
• Computer software proficiency

• Performs work in a professional, compassionate manner and provides excellent customer service.

Preferred Education and Experience:

• High School Diploma
• Medical Office Experience Preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits:

• Paid Time Off (PTO)
• Eight (8) paid, closed clinic, holidays each year
• Health insurance, including medical, dental, and vision
• 401(k) plan
• Professional development fund
• Employee assistance program

Beacon Company Mission: To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.

Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.

Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.