Student Accounts Processor

• Manages the day-to-day tasks and oversight of the University Student Accounts Office.
• Process refund checks within 14 business days.
• Assists students with making payments via the organization portal.
• Administers payment plans on a per semester basis.
• Run posting reports to GL.
• Run credit term reports and reconcile accounts.
• Process wire transfers and pay by phone transactions
• Collaborate with the Student Services Center, Financial Aid, and students to facilitate student account resolutions with timely and positive communication.
• Evaluates and process enrollment certification of Veterans Administration (VA) educational benefits and determine the eligibility for benefits for veterans pursuing these programs.
• Reviews, resolves and responds to requests for information, data, services, and complaints.
• Interprets Veterans Administration educational benefits and University rules and regulations as they pertain to the accurate processing of enrollment and tuition certifications.
• Keeps abreast of changes to veteran detailed Policy and Procedures at the local, state, and federal levels.
• Ensure confidential information is not released without the student’s written consent.
• Liaises with the offices of University Admissions, Financial Aid, Student Financials, and Student Affairs
• Review student files for completeness and accuracy in accordance with internal audit procedures
• Creates and maintains effective communication plans for transmitting and receiving critical data inter-departmentally and from key University offices such as admissions, registrar, recruitment, athletics, and academic departments
• Collaborates with university staff and other offices in strategic and operational planning aimed at delivering outstanding student services.
• Performs other duties as assigned.

• Ability to handle information of sensitive and confidential nature in the utmost professional manner. Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.
• Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
• Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
• Moderate physical activity. Requires handling objects of average-weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.
• Manage, prioritize, and accomplish multiple tasks/projects simultaneously in a deadline-driven environment.
• Conduct reconciliation at the end of each semester
• Review and update policies and procedures to align with school mission and federal/state regulations.
• Knowledge of financial aid management systems and/or student information systems.
• Ability to work under pressure and in a fast-paced environment.
• Must be able to hold information in confidence, communicate to all levels of staff, and make unbiased decisions and recommendations.
• Attention to detail and adaptability to a changing environment and dependability are important.
• Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
• Preferred Illusion systems: PowerFAIDS, PowerCampus and Jenzabar.

• Bachelors The position requires a bachelor’s degree or high school diploma/GED and at least two (2) years of related experience.
• Experience with Florida grants and OSFA system of reporting
• Flexibility to work outside of normal business hours.

• Criminal background check
• Drug testing. 

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