Burn Ambassador/Front Desk

Burn Ambassador Job Description

JOB DESCRIPTION

The Burn Ambassador plays a very integral and critical role at Burn Boot Camp. The Burn Ambassador is the first person our members see when they walk in the door and provide our clients first impression. They are responsible for working with the team to maximize the client experience and facilitating day-to-day activities. They also work with the team to maximize category sales and the growth of our member base. There is a strong focus on running the “front of house” operations and fostering the growth of community in the gym.

ROLES AND RESPONSIBILITIES

• Provide the full welcome experience with each client, including a greeting, tour of the facility, introduction to the trainer, Mindbody enrollment, waivers signed and returned, and proper supporting documents given to the client.
• Facilitate day-to-day process related to trial clients, focus meetings, contract sales, Mindbody tasks, retail transactions, closing journal, trial tracker, organize client drop zone and towels.
• Provide general retail maintenance to keep the retail center stocked, clean, and approachable
• Have weekly touchpoints with the Key Burn Ambassador to align on current focuses, provide any feedback from clients while assisting them in the moment.
• Attend a minimum of one community event per quarter and participate in all philanthropic events.
• Responsible for working as a team to close 60% of all trials and working with training staff to maximize the client experience.
• Assist in promoting gym focuses with multiple category sales, challenges, and community events.
• Provide cleaning as instructed in the Open/Close Checklist to ensure facility is properly maintained.
• Promptly report facility needs to the Key Burn Ambassador, i.e. office supplies, cleaning supplies, etc.
• Responsible for overseeing Mindbody memberships, answering the location phone, responding to location emails, client trial follow-up, and membership sales.

QUALIFICATIONS

• Must be a high producer in autonomous working situations and a self-motivator.
• Able to easily learn and navigate software systems and maintain records.
• Excellent communication and customer service skills.
• Have a high level of understanding and presence in social media.
• Ability to multi-task and stay organized.
• Positive, motivating, and effective interpersonal communication skills.
• High level of attention to detail and follow through.