CERTIFICATION SPECIALIST

CERTIFICATION SPECIALIST

Our client is looking for a Certification Specialist to join their team permanently. Certification is a critical function of the client's organization. It is the method used to determine 51% ownership, management and control of minority-owned firms within our service territory area. The Certification Specialist has to maintain the Council’s position as a Center of Excellence for the certification process. The ability to follow a detailed process is essential to this position. A successful Certification Specialist will be able to manage time-sensitive matters with multiple priorities. The Certification Specialist is responsible for processing all new certification and recertification applications. This position gathers and coordinates documents for certification compliance reviews under the direction of the Director of MBE Services. The ability to think critically and respond helpfully and professionally while maintaining the integrity of the certification process is a necessity of the position.
 

RESPONSIBILITIES:
Review, process and prepare all certification/recertification/compliance review applications for review by the Director of MBE Services and the Certification Committee
Maintain the online database with the status of each application
Scan and bookmark applications into the Council's internal drive
Request information to aid in the certification review process from the City of Houston
Coordinate, manage and present pre- and post- certification workshops
Create Certification Agenda for monthly meetings
Assist the Director of MBE Services with Certification and City of Houston portals
Prepare letters for non-responsive applicants and MBE firm compliance reviews
Act as first responder for answering questions about the certification process
Meet with applicants regarding questions about certification
Schedule and conduct certification site visits with the Director of MBE Services
Conduct phone site visits for City of Houston files and home-based businesses
Assist with the preparation and execution of events (many include events before and after standard work hours)
Maintain potential MBE database and membership call list
Conduct reference calls for certification applications
Conduct out-of-business and retention calls

REQUIREMENTS:
Education: Bachelor's degree preferred
Experience: Minimum of 2 years of employment experience
Superior verbal and written communication skills required
Strong interpersonal and leadership skills
Maintain a high degree of confidentiality
Able to quickly grasp new technology
Detail-oriented with strong critical thinking and organizational skills
Work well under tight deadlines
Ability to report key performance indicators
Creative and Open-Minded yet process-oriented
Demonstrate mastery of Microsoft Office products (Outlook, Excel, PowerPoint and Word)
Superior understanding of messaging and framing ideas, programs and relationships
Motivated self-starter with the ability to take initiative and perform well with minimal supervision

BENEFITS:
Medical, dental and vision insurance
401K retirement account
3% contribution to 401K retirement account
Vacation and Sick Leave
Paid Holidays
Paid Parking
Free gym access
Rental Car Discounts
Bonus Eligible