Account Representative

PrideStaff is hiring for an Account Representative for a busy client in the Fort Myers, FL area.

Location: Fort Myers, FL

Pay Rate: $18 to $24/hr. Depending on Experience

Hours: Mon - Fri

Account Representative Essential Duties and Responsibilities: (include the following. Other duties may be assigned).

• Provide administrative support and facilitate communication flow between Sales Managers, Customers and Production.
• Manage project information as well as oversee jobs from inception to completion. Responsible for initiating paperwork and provide ongoing communication of information to appropriate departments and individuals.
• Provide support to assigned Sales Managers and Customers.
• Communicate with Customers on a regular basis regarding upcoming and/or active jobs
• Provide routine support to customer accounts including “House” accounts.
• Coordinate customer information to include initial project information, quote preparation and critical path development.
• Compare Customer purchase orders to quotes and create Order Acknowledgements.
• Enter job specifications, create BOMs and distribute folders to appropriate areas for next steps
• Daily maintenance of project/job files, project/job status list and manufacturing software programs.
• Request quotes for materials from multiple vendors; assign material numbers and enter material specs into inventory software programs
• Create and submit purchase orders for tooling and materials for job
• Prepare Request forms for samples, testing, drawings and marketing tools as needed and follow-up accordingly.
• Obtain customer approvals on print proofs, drawings, materials, etc.
• Coordinate shipments between Customer and Shipping department.
• Direct incoming sales leads to appropriate Sales Manager(s).
• Read and respond to internal and external emails timely and in a professional manner.
• File printed or electronic emails as required.
• Interface with Production on a regular basis. Share status of current or upcoming jobs in production meetings.
• Provide back-up support to other Client Services members as needed, promoting teamwork in daily activities.
• Maintain database/spreadsheets for projects/jobs of assigned Sales Manager(s).
• Provide Sales Manager(s) with information as needed (i.e.: tool drawings, samples, etc.)
• Provide management with updated project/job information on a regular basis.

Account Representative Qualification Requirements:
Individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Associates Degree and two years previous customer service experience OR any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.
• Must be detail oriented, highly organized and able to prioritize workload.
• Must have strong decision making skills.
• Must have strong verbal and written communication skills.
• Must be able to work well under pressure and comfortable with multi-tasking.