Bilingual Office Manager - Home Care

We are looking for a Bilingual Office Manager (English and Spanish) to join our team!

Position Summary

The Office Manager at Height of Hope Home Care, HOHHC, plays a pivotal role in ensuring the smooth operation of daily activities. This position requires a detail-oriented individual with excellent organizational skills and a strong commitment to client satisfaction. From managing client and service provider records to overseeing administrative tasks, the Office Manager is integral to maintaining efficiency and compliance within the office. Additionally, this role involves light HR screening and the ability to multi-task in a fast–paced healthcare environment.

Job Responsibilities and Key Functions

• Greets visitors, answers incoming calls, and performs Intakes.
• Oversee daily office operations, including administrative tasks such as billing, payroll processing, coordinating meetings, handling correspondence, maintaining forms, and related accounting data.
• Serve as the primary point of contact for clients and service providers at Height of Hope Home Care, addressing inquiries, resolving issues, and ensuring exceptional client service.
• Maintain accurate and up-to-date records of client and service provider information for Height of Hope Home Care, including chart tracking, scheduling, and communication logs.
• Manage supply inventory for Height of Hope Home Care, place orders for office supplies and equipment, and oversee mail distribution.
• Assist with accounts payable and receivable duties for Height of Hope Home Care, including invoicing, processing payments, and reconciling accounts.
• Assist with the recruiting and hiring process which includes screening of applicants, pre-screen interviews background screening, reference validation, testing, and performs orientation (e.g. distribute and collect employee onboarding info. such as compensation, benefits, tax data, (evv) attendance, training, performance reviews, evaluations, and termination date and reason.
• Orients providers and maintains current files in accordance with policies and procedures.
• Stay informed about Texas state home care regulations and industry standards, ensuring compliance in all office activities at Height of Hope Home Care.
• Coordinate with external vendors, clients and service providers to support office operations and ensure seamless coordination of care and services
• Prepare reports, presentations, and documents as needed for Height of Hope Home Care, utilizing proficiency in Microsoft Office and other software applications.
• Collaborate with other team members at Height of Hope Home Care to streamline processes, improve efficiency, and maintain a positive work environment.
• Participate in staff meetings, training sessions, and professional development opportunities to enhance skills and knowledge at Height of Hope Home Care.
• Handle other ad hoc duties and projects as assigned by the CEO or management team of Height of Hope Home Care

Education & Qualifications

• Must have a minimum of 1+ years of experience in a managerial or supervisory role
• High School Diploma or GED, along with two years related experience and/or training. Experience in home care or knowledge of the health care industry.
• Strong knowledge of Texas state home care regulations and industry standards.
• Additional certifications or training in office management, healthcare administration, or related fields is a plus. The following are example options:
  • Certified Medical Practice Executive (CMPE)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Other relevant certifications from professional organizations
  • Strong knowledge of Texas state home care regulations and industry standards.
  • Additional certifications or training in office management, healthcare administration, or related fields is a plus.
• Strong proficiency in office software applications such as Microsoft Office Suite and electronic health record (EHR) systems.
• Continuing education or certifications in office management, healthcare administration, or related fields are highly valued.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients, service providers, and team members.
• Ability to work autonomously and effectively prioritize competing tasks
• Demonstrated ability to collaborate and get things done by working through others.
• Excellent oral and written communication skills.
• Positive and can-do attitude.
• Confidence and creative problem-solving skills.
• Ability to work in a fast-paced environment.
• Dedication to ongoing professional development and staying updated on industry trends and best practices.
• Bi-lingual (English/Spanish/) preferred.
• Satisfactory completion of required background checks and screenings.

Physical Demands of the Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• General office conditions.
• Driving a car daily, sometimes distances of 30/35 miles one-way.
• Carrying supplies, charts, or books weighing as much as 5 - 20 lbs around HOHHC office location.
• Sitting at a desk, working on a computer during the outlined shift.

We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email customerrelations@heightofhopecare.net.

Benefits

• Health, Dental, and Vision Plan Guide
• Paid Vacation
• PTO (Paid Time Off)
• Personal and Career Development Training
• 401(k) Matching Plan Guide

Work Schedule

Monday – Friday
9 a.m. – 5 p.m