Carrier Relationship Manager

Role Overview:

The Carrier Relationship Manager will be responsible for creating and managing high-impact customer relationships at multiple strategic levels. These relationships will penetrate the carrier at various levels: from day-to-day contacts to decision-makers and senior leaders. This leader will involve other Nayya staff to maintain multi-faceted connections and strengthen the overall relationship. This role will understand the carrier's organization, structure, objectives, and concerns in order to ensure that they can align Nayya services to best meet the needs of the carrier.

This role requires a strong understanding of group/health benefits and carrier economics, a growth lens, the ability to influence, and exceptional relationship management skills across a highly fragmented organization. The Carrier Relationship Manager demonstrates a thorough understanding of Nayya's product portfolio and how multiple products can amplify outcomes. This role will be responsible for driving engagement and expansion through all stages of the client life cycle and renewal process.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to "tell the story" and demonstrate value to promote Nayya's solutions and achieve mutual success.

• Build and nurture strong relationships across the carrier including; with Distribution and Product leadership understanding their needs and requirements
• Be fully versed in all aspects of the customer's organization and contract, including all administrative and financial commitments
• Develop trust and embrace an enterprising mindset, serving as both an advisor and a collaborator to ensure the best outcomes for all parties involved
• Leverage a strong understanding of benefits to communicate the Nayya value proposition and product impact with cross-organizational stakeholders
• Provide strategy, support, and resources to enable the carrier's Distribution team to easily present Nayya's solutions and the positive outcome and impact on employer customers
• Increase the volume of Nayya products offered to Carrier employer groups
• Collaborate closely and develop strong relationships and contacts within key functional areas of the Nayya team including the Nayya Product, Marketing, and Broker / Consultant teams to ensure alignment between customer needs and Nayya
• Build and conduct executive business reviews (QBRs), prepare and support presentation of customer reports with meaningful analytics, and provide recommendations based on findings and customer feedback
• Create, implement, and execute annual strategic business plan for each assigned customer designed to align with the customer's overall business objectives, support the achievement of strategic goals, ensure retention and growth, and drive the long-term expansion of the Nayya relationship
• Develop and execute expansion and retention strategies for customers by proposing tailored solutions that meet their objectives and drive commercial growth

What You'll Bring

• 5-8+ years of experience in benefits and/or partner management in a SaaS environment
• Experience advising and managing clients or partners, ideally as a benefits consultant
• Strong project management skills to effectively coordinate cross-functional initiatives and drive outcomes
• Willingness to work and make decisions with imperfect information
• Demonstrated ability to consistently take initiative with a true "builder" mindset
• Experience in renewing and expanding products within existing customers
• Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
• Adept at understanding and articulating Nayya's products, and mapping the respective value propositions to customer needs
• Enthusiasm for a fast-paced, dynamic work environment
• High attention to detail and a consultative, highly tailored client experience

The salary range for New York based candidates for this role is $140,000- $155,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.

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