Assistant Hotel General Manager

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!

$50,000 - $65,000

• Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
• Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas
• Consult with the general manager to ensure that all guest service standards are met daily
• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention

Guest Services:

• Assist front desk staff with guest inquiries and concerns
• Address guest complaints via email or phone calls
• Ensure guest satisfaction by providing exceptional customer service

Administrative Duties:

• Maintain accurate records and reports
• Prepare and submit weekly reports
• Create and update templates and documents
• Assist with payroll processing

Inventory Management:

• Maintain inventory of front desk supplies and order as needed
• Oversee Retail Treatshop inventory and create purchase orders for approval

Front Desk Operations:

• Monitor PMS for arrivals, departures, and in-house guests
• Ensure front desk staff adheres to uniform and work schedule policies
• Review and approve Night Audit reports
• Conduct inspections to ensure completion of front desk shift tasks

Other Duties:

• Assist with new hire recruitment and onboarding
• Schedule weekly breakfast orders
• Participate in weekly manager meetings and take notes
• Contribute to a positive and professional work environment

• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• You must have 3 or more years of experience working in the hospitality field
• Have superb communication skills, organizational skills, and problem-solving skills
• A proven record of experience managing a team, preferably in a hospitality role, is required
• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree

Welcome to Hotel Lotus! You can find us just off of I-70, less than a mile from the Truman Sports Complex, and a short distance to popular Kansas City attractions and landmarks. Our clean, comfortable accommodations, ample amenities, and prime location make us one of the best hotel deals in Kansas City, and we look forward to hosting you!

Our proximity to Arrowhead Stadium and Kauffman Stadium makes us an excellent choice for guests in town to cheer on their team, however, you will find plenty to add to your itinerary whether you are a sports fan or not! From the American Jazz Museum and Nelson-Atkins Museum of Art to the Crossroads Arts District, culture and entertainment can be found around every corner here. Kansas City is also known the world over for our famous BBQ. Historic restaurants like Arthur Bryant’s and Dixon's Famous Chili Parlor are sure to impress any foodies planning a visit. Retail therapy is readily available at local shops and massive outlets in the area.