Remote Enrollment Counselor
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Join one of the nation's fastest-growing Telehealth companies!
We offer the ideal, caring, passionate healthcare professional the exciting opportunity to become involved in the tele-health/telemedicine industry through our unique technologically driven healthcare programs including Remote Patient Monitoring (RPM) capabilities.
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Community Wellness works with our partners to provide an all-encompassing, patient centric approach to care. We connect technology, community, and clinical coaching to improve patient outcomes plus improve your bottom line - Closing the health equity gap one patient at a time.
We provide our teammates a remote working environment (in most circumstances), outstanding earnings potential, competitive benefits, and personal recognition and advancement.
One position for Monday - Friday 10am - 6:30pm
One position for Thurs - Monday 11am - 7:30pm
THESE ARE FULL TIME, W-2 ROLES!!!
JOB PURPOSE
Responsible to engage and enroll patients on our telehealth platform and to explain the function of selected FDA approved RPM (Remote Patient Monitoring) devices as needed; discusses features and values of our program and educates patients in the use of our resources.
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Here are our MUST HAVES:
INDUSTRY KNOWLEDGE
- At least 1 to 3 or more years of industry knowledge is required.
- The specific business lines / products that apply and the related level of knowledge include:
- Healthcare Services Environment- Basic
- Medical Devices- Basic
- Other: Electronic Medical Records / Electronic Health Records- Basic
EDUCATION AND PREVIOUS EXPERIENCE
- Associates in Business Management from a four-year college or university and three to five years or more of related experience OR the equivalent combination of education and experience.
Experience Specifically Required
• At least three or more years of previous experience working in a sales/business setting
• Prior experience engaging Medicare-aged patients preferred, multilingual a plus
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You will be responsible to:
- Obtains patient lists and performs up to 50-75 outbound phone calls each day; contacts patients to educate and empower them to take control of their chronic medical condition.
- Understands and communicates the value proposition for RPM (Remote Patient Monitoring) services; explains the related Medicare requirements which are designed to obtain data to improve the individual's health outcomes.
- Describes the support services provided by our Clinical Health Coaches and the importance of maintaining a monthly schedule of personal contact which involves data review and setting appropriate goals related to their condition.
- Explains the technical and mechanical aspects associated with utilizing the specific equipment provided to maximize the value of our services.
- Ensures the patient is qualified and has a smartphone or tablet device available; seeks patient consent to begin program participation and connects the individual with an assigned coach.
- Maintains an accurate pipeline and the related call notes to connect with the highest percentage of patient leads possible; strives to meet daily performance metrics including call volume, time of patient engagement, and a 90% conversion rate.
- Establishes a consultative relationship and builds rapport with patients through a friendly and engaging approach; adjusts engagement style based on the patient's individual needs to provide an exceptional, individualized experience.
- Remains flexible to the frequent potential for change and redirection of activities.
What We Offer
- Competitive compensation package specific to the role
- Competitive benefits package including medical, dental, vision, life, disability insurance, 401(k) retirement plan, paid time off, paid holidays, stock ownership potential (benefits are for full time W-2 employees ONLY) CONTRACT (1099) ROLES DO NOT QUALIFY FOR OUR BENEFITS PACKAGE.
Do YOU have what it takes? Apply immediately to speak with us about beginning a rewarding career with Community Wellness Technology!
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