Customer Care Specialist

Step into the Future of HVAC with Kern Heating & Cooling!

Are you ready to be part of a cutting-edge team revolutionizing the world of HVAC services? Kern Heating & Cooling is seeking a forward-thinking Customer Care Specialist to join our dynamic crew. Get ready to ride the wave of innovation while enjoying a competitive pay range of $13 - $19 per hour and a host of wonderful benefits. We offer our team health, dental, a 401(k) with a company match, paid time off (PTO), paid holidays, and birthdays off. Additionally, we offer this position a company gas card and flexible scheduling. Buckle up and get ready for the future – it's time to make a leap!

WHAT WE DO

Since 1936, Kern Heating & Cooling Co. has been a household name in the Beach Park area for our top-of-the-line heating and cooling services. We want to do what is right for our customers as we install, service, and repair state-of-the-art air conditioning, heating, and ventilation systems. Everyone wins when you provide good, honest work. We keep on growing because our customers can trust that we only hire the best of the best - we work hard and we don't cut corners. Our team is family, and we are always there to help each other out on difficult tasks.

We are a family-owned company that believes in a good work-life balance. At Kern Heating & Cooling, we believe that success starts from the bottom, so we provide comprehensive training to all of our employees. We plan a variety of company outings to help our employees build life-long friendships with each other. Our team works hard and we want to show them our appreciation by providing competitive pay, benefits, and perks.

WHAT YOU DO EACH DAY

Imagine a world where every customer interaction is seamless, effortless, and technologically advanced. As a Customer Care Specialist at Kern Heating & Cooling, you'll be at the forefront of this transformative experience. Your day starts by entering our futuristic headquarters, where you grab a cup of artisanal coffee brewed by our cutting-edge espresso machine. As you settle into your workstation, you're greeted by an array of state-of-the-art tools and software designed to make your job a breeze.

With a few taps on your high-tech console, you effortlessly handle incoming calls and provide stellar customer care. You become the superhero of our customer's day, swiftly addressing their concerns and questions with the help of our advanced knowledge base. You leverage artificial intelligence-powered systems to personalize each interaction, creating a customized experience tailored to their unique needs.

But that's just the beginning! As a Customer Care Specialist, you're a pioneer of innovation. You navigate our revolutionary scheduling software, coordinating appointments with precision and efficiency. You proactively identify opportunities to enhance our customers' experience, suggesting new services and maintenance plans that align with their evolving needs.

WHO WE NEED FOR THIS JOB

To become a trailblazing Customer Care Specialist at Kern Heating & Cooling, you'll need:

• Excellent customer service skills
• Ability to professionally address customer issues and concerns

HVAC experience would be a plus. Knowledge about ServiceTitan dispatch software would also be beneficial.

SCHEDULE AND LOCATION

As we embark on this journey to shape the future, we believe in fostering work-life balance. You'll enjoy a full-time schedule from Monday to Friday, with flexible hours that accommodate your lifestyle. Our forward-thinking headquarters are located in the heart of Beach Park, IL – where innovation meets tranquility.

HOW TO APPLY

If you're eager to shape the future of HVAC customer care and join our progressive team at Kern Heating & Cooling, don't hesitate! Our streamlined application process takes just a few moments. Visit our website, where you'll discover our futuristic application form. Get ready to showcase your forward-thinking mindset, and prepare for the next steps in our exciting journey together. The future is calling – apply now and let's blaze a trail together!

Location: 60099