Director of Operations

When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 locations. As the largest Dairy Queen franchisee in the world, we offer the benefits and opportunities you can expect from an iconic national brand. Come join us, we’re the place where memories are made!

Position Overview:

The Director of Operations ensures and oversees the successful operation, growth, and profitability of all restaurants in their assigned region. The Director of Operations provides leadership and direction to their District Managers to ensure the region operates in accordance with all established policies, procedures, standards, Company values, and applicable federal, state, and local laws. The Director of Operations maximizes sales and profitability through the development and implementation of systems and processes that result in superior quality, service, and cleanliness in their region. The Director of Operations recruits, hires, trains, coaches, develops, and retains a best-in-class team of Associates at the store and management levels capable of delivering the Dairy Queen brand experience to our fans.

Qualifications:

• Bachelor’s Degree in business administration, hospitality management, or a related field is preferred.
• 5+ years experience in multi-unit restaurant management of 10+ units required.
• Must possess and maintain a valid driver’s license.
• Must successfully pass a background check.
• Possession of Food Handler’s Permit and/or ServSafe Certification (where required).
• Strong understanding of the quick service restaurant industry, including trends, challenges, and opportunities.
• Excellent organizational, communication, and leadership skills.
• Flexible availability based on business demands, including evenings, weekend and holidays.
• Required Travel: up to 75% of the time.
• Must be fluent in English.
• Must be 18 years of age or older.

Our Benefits:

• Competitive wages
• Paid Time Off (PTO)
• Tuition reimbursement opportunities
• Bonus opportunities
• Health insurance benefits for full time employees including dental and vision
• Company car and cell phone provided
• Employee referral bonuses
• Growth and development opportunities
• In depth 5-week training program.
• Restaurants closed on Easter, Thanksgiving Day and Christmas Day