General Manager

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates is currently established in 38 states and 2 countries. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 750 territories throughout the United States and Canada. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com

POSITION:

The ideal General Manager will oversee all Studio functionality, with a strong focus on sales.

REQUIREMENTS:

· 2+ years of membership or service sales experience. This would be direct-to-consumer sales experience as the primary responsibility in previous roles

· Fitness sales experience preferred

· Confident in generating personal sales and training Sales Reps in sales

· Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training

· Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.

· Ability to excel in a fast changing, diverse environment.

· Ability to recognize areas of improvement and make changes using good judgement.

· An affinity and passion for fitness.

· Solid writing and grammar skills.

· Highly organized, proficient in data management, ability to prioritize and meet deadlines.

· Professional, punctual, and reliable .

· Strong attention to detail and accuracy.

· Trustworthy and ability to handle confidential information.

· Ability to work harmoniously with co-workers, clients and the general public.

· Proficiency with computers and Studio software (ClubReady).

REQUIREMENTS:

Sales and Retention

• Direct membership sales – inside and outside
• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Demo class; lead sales during Demo classes
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Ensure current members are satisfied and using their membership to reduce cancellations
• Manage social media as needed to generate leads

· Staff & Vendor Management

• Manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Supervise and Train Front desk Sales Representatives
• Hire/Manage Reps at the studio
• Review instructor evaluations performed by Master Trainers

· Operations

• Monitor and optimize studio operations efficiency: Run and review revenue reports, attendance reports, member engagement reports, efficiency reports, etc.
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Any other duties as assigned

COMPENSATION & BENEFITS:

· This position offers a competitive base salary; based on experience & performance

· Commission paid on sales

· Opportunity to bonus, based on performance

· Unlimited growth potential within the company.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year. (Base + Sales Commission)

Benefits:

• Employee discount
• Flexible schedule
• Free Pilates classes

Experience level:

• 2 years