Customer Services Representative

Customer Service Representative
Worldwide Window Fashions is a Fabricator and Distributor of Custom
Window Treatments servicing the Retail, Interior Decorator & Designer,
Commercial, and Installer Window Covering Dealer Trade. If you are a people
person that enjoys working in a creative, team-based business environment,
then Worldwide Window Fashions may be a great fit for you!

Customer Service Representative Job Responsibilities:

- Data Entry of phone, fax & email orders
- Provide exceptional customer service by answering inbound calls and assisting customers with their inquiries and concerns.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Make outbound calls to follow up with customers or provide updates on their requests.
- Maintain accurate and detailed records of customer interactions and transactions.
- Meet performance standards set by Management.
- Stay up-to-date with product knowledge to effectively address customer inquiries.

Customer Service Representative Qualifications / Skills:
• Customer service
• Proficient Math Skills
• Detail Oriented
• Coachable – Quick Learner
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking

Worldwide Window Fashions Customer Service team hours are 8:30am-
5:00pm – Monday thru Friday. No weekend or evening hours are required.

Worldwide offers a competitive pay structure, monthly performance bonus,
healthcare plan, IRA Retirement Plan, paid vacation and sick time, employee
purchase program and more...

Education, Experience, and Licensing Requirements:
• High School Graduate or equivalent
• Familiarity with office software and phone systems a plus
• Previous experience, especially in particular industry is a plus but not required