RN Case Manager

Job Title: Case Manager

Position Overview:

The Case Manager is pivotal in coordinating and facilitating comprehensive care for clients within a healthcare or social services setting. They advocate for clients, ensuring their needs are met through effective communication, collaboration, and resource management.

Primary Responsibilities:

• Conduct initial assessments of clients to determine their needs, strengths, and goals for care.
• Develop individualized care plans in collaboration with clients, their families, and interdisciplinary teams.
• Coordinate access to necessary services and resources, including medical care, social services, housing, and financial assistance.
• Serve as a liaison between clients and healthcare providers, community organizations, and government agencies to ensure continuity of care.
• Monitor clients' progress towards goals, regularly reassessing needs and adjusting care plans as necessary.
• Provide ongoing support and advocacy to clients, addressing barriers to care and promoting self-sufficiency.
• Educate clients and their families about available resources, treatment options, and self-care strategies.
• Document client interactions, assessments, and interventions accurately and timely in accordance with regulatory standards.
• Collaborate with team members to address complex cases, resolve conflicts, and optimize care coordination efforts.
• Participate in case conferences, interdisciplinary meetings, and quality improvement initiatives to enhance service delivery and outcomes.

Qualifications:

• Bachelor's degree in social work, nursing, psychology, or a related field (required); Master's degree preferred.
• Minimum of 2 years of experience in case management, care coordination, or related healthcare/social services field.
• Strong interpersonal, communication, and problem-solving skills, with the ability to build rapport and trust with diverse populations.
• Knowledge of community resources, social service programs, and healthcare systems.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Familiarity with electronic health records (EHR) systems and proficiency in documentation.
• Commitment to ethical and culturally competent practice, focusing on client-centered care.
• Ability to prioritize tasks, manage multiple responsibilities, and adapt to changing priorities.
• Certification in case management (e.g., CCM, ACM) is preferred but not required.
• Valid driver's license and reliable transportation for home visits (if applicable).