Field Services Coordinator

Work for a Culture of WOW!

Lone Star, a relative “start-up” of 6-years, is a manufacturing company growing at a rate of 30% year over year. We have a fun, casual, fast paced and thriving work culture applying a team approach in all we do. We need likeminded people to join us in making our company something great.

We are looking for a detail-oriented Field Service Coordinator with strong multi-tasking skills including an excellent understanding of billing practices and scheduling. The Field Service Administrator plays a pivotal role in scheduling field service personnel, parts, and tooling to ensure timely project completion in alignment with customer needs and business objectives. Responsibilities include managing project budgets across various aspects such as start-up services, warranty repairs, and customer charges, advocating for additional funding as required, and overseeing the hiring of third-party professionals. As an employee of this fast-growing company, you will have significant growth potential and opportunity to “mold the clay” of a new organization. In our short existence, Lone Star has grown as an international brand to a revenue of $30+ million while adding new customers weekly. If you aren’t afraid of a challenge and aspiring to rapidly grow your career, consider joining our team.

Activities include the following but are not limited to:

• Coordinate Scheduling of Technicians
• Maintaining job data in business system for invoicing
• Provide end-of job audits for final invoicing
• Reconcile job labor and payroll data
• Manage conflicts in scheduling
• Process Customer Quotations
• Coordinate Technician customer facilities access requirements
• Coordinate job required resources, part requests, tools, commute logistics
• Provide great customer service to clients and upsell when possible
• Perform Business Central functions such as: quoting, job cost and invoicing all jobs/warranties
• Coordinate jobs that are created, scheduled, and communicated to internal or external customers
• Utilize company software and sites to accomplish assigned goals
• Assist the Field Service leadership in all essential duties as requested

Required Education, Experience & Skills:

• Experience with problem and conflicts resolution to achieve a positive outcome.
• Experience with working independently in a team environment without close supervision.
• Demonstrated exceptional time management and organizational skills
• Demonstrated ability to effectively manage several tasks in a fast-paced environment.
• Demonstrated ability to be open minded and accepting to objective feedback
• Demonstrated exceptional Communication skills and a commitment to follow-up
• Experience with understanding project scopes and project tracking
• Demonstrated exceptional customer service skills
• Demonstrated understanding of warranty terms and tracking
• Experience with purchasing and sourcing

Preferred Education, Experience & Skills:

• 3+ years of service coordination, billing, and administration
• Experience with Microsoft Business Central is a plus
• Excellent skills in Microsoft Office Suite capable of applying Microsoft Excel; JET reporting is a plus.
• Experience with project management
• Experience with account management
• Experience with technical sales
• Experience with team leadership
• Experience with invoicing

Benefits:

• 401(k) match program
• Dental insurance
• Flexible spending account
• Employer pays 100% employee health insurance and advantageous family medical coverage
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision 

Benefit Conditions: The waiting period applies

Schedule:

• Full-Time
• Possible Over-time
• May need to work outside of normal business hours as needed.

Education: High school or equivalent

Company's website: www.lonestarturbo.com

Work Remotely: No

COVID-19 Precaution(s): Inquire with the management team for updated policies.

Compensation: Depends on relevant and applicable qualifications: Salary: $50,000 – $65,000

Or $24 to $31.25 per hour

Supplemental Compensation: Bonus Pay

Please note that all employment offers will be contingent upon the candidate passing a background check and safety certifications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT

Lone Star’s employment policy strictly prohibits discrimination against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

About Lone Star

Lone Star is a manufacturer of integrally geared, gearless and multistage turbo blowers and compressors with operations around the world. We have a high paced but casual work environment with a family friendly and flexible workplace. We work as a team, and we make new hires as a team as well. Simply put, we expected the best in everything we do.

Lone Star pays for employee medical benefits and 70% of family care, 401K, dental, and vision. Life insurance and other benefits available.

Legal authorization to work in the United States -sponsorship will not be provided for this position