Veterinary Nurse Assistant / Client Care Coordinator

At Truss Vet, we envision a more compassionate world where quality of life is elevated; where there is joy in the human-animal bond, unencumbered by poor health, limited resources or inadequate access to care. Our mission is to bridge gaps in veterinary care and strengthen our community by reimagining the way animal hospitals serve pets and people.

So where do we start? We are developing veterinary urgent care facilities that deliver exceptional care experiences and promote the well-being of our entire team. Truss Vet treats non-life-threatening emergencies that don’t belong in the ER but may not fit into the busy day of a general practice. It’s kind of like human urgent care, but our model is so much better.

The Veterinary Nurse Assistant / Client Care Coordinator position is a new hybrid role we're piloting. It's a unique opportunity for someone early in their veterinary career to work across all areas of the hospital. You will be the ultimate team player, helping all team members and clients, jumping in to assist with patients whenever needed, learning all aspects of Truss Vet's model, floating to different positions throughout the clinic. If you're eager to make an immediate impact in a fast-growing veterinary clinic, this role is for you!

You’re a great fit if:

• Someone would describe you as proactive, detail-oriented, timely, organized, productive, analytical… and still a people person! Bonus points if you can move things with your mind!
• You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance yourself, your career, and your team
• You want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growth
• You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better
• You love working in teams and find that you’re able to relate to people of all types (yes, people are gross, but you didn’t choose vet med because you love animals and hate people)
• You’re willing to “get your hands dirty;” no task is beneath you, you’re entrepreneurial
• You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained)
• You have some prior veterinary experience or are hungry to learn
• You read our core values (below) and they overlap with your personal values

We believe in:

• Excellence in medicine and the highest reasonable standards of care
• Providing our teams the resources to be happy and successful
• That every pet deserves to live its best life (Except for that one chihuahua… jk)
• 3-day workweeks
• Going home on time
• No abusive noncompetes
• Building a supportive team that you want to hang out with even on your days off (but we’ll never make you)
• Treating people like we want to be treated
• Compensation and benefits that help people live well
• Working hard and pursuing excellence while still having fun

Compensation & Benefits:

• Competitive pay
• Comprehensive health insurance
• Short- and long-term disability coverage, life insurance
• 401K
• Commitment to professional and personal development through mentorship
• Pet care discounts and scrubs uniform allowance
• No boarding, grooming, emergencies, or on-call!

Our Values Statements:

• Dare to Care - Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. We give a sh!t. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. “We care enough to have tough conversations and we handle tough conversations with care.”
• The Details Matter - Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or sight of a dirty rug may mean the difference between a great first impression versus skepticism about our entire team.
• Truss One Another - To be accountable to the team's success means we’re accountable to the success of each other. We have our teammates’ backs. We catch each other’s mistakes. We challenge each other to improve and be the best versions of ourselves.
• Bowl Half Full - Your dog doesn’t go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones.
  

If you’ve made it this far, you’ve passed your first test, and we can’t wait to meet you! For more information, check us out at www.trussvet.com.