Veterinary Client Service Representative - Full Time

Lange Animal Hospital

Knoxville, TN

Expired: 10 days ago Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Description

We are seeking an energetic veterinary client service professional to join us at Lange Animal Hospital.

Since you are the first and last contact with the facility and are key to creating lasting impressions, you must have a passion for people and their pets. We expect extraordinary client service and communication, outstanding computer abilities, accurate financial skills, and a consistently positive attitude.

Responsibilities:

Greet clients and pets by name
Answer phones promptly and professionally; screen and route calls
Be proficient in using our veterinary practice management software
Receive and transmit faxes
Take and deliver accurate messages promptly to the appropriate staff
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion, and any action required
Coordinate with doctors and technical staff for complete medical care
Discuss services provided and answer client questions thoroughly
Schedule appointments and surgeries according to guidelines
Handling payments and end-of-day finances
Maintain cleanliness of client and reception areas
This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Qualifications:

1 year of Veterinary experience is required
Experience with veterinary practice management software (evet or Pulse experience a plus)
Ability and willingness to assist staff
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong phone and computer skills
Ability to problem solve on the spot
Weekend availability as needed (this position does involve weekends twice a month)
Must be able to lift 30-50 pounds
High school diploma

Benefits: