Computing Engineer

Title: Sr End User Computing Engineer
Location: Phoenix, AZ

Your role:

• Work with users and IS personnel to understand user needs and to introduce technical alternatives to increase productivity and improve the user experiences.
• Assure quality customer service to all customers; promote positive human relationship and contribute to supportive and cooperative work environment.
• Act as a SME (Subject Matter Expert) for all end user platforms, software integration, Windows technologies, and Directory Services.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Participate in the design, development, and deployment of End User and Cloud Computing strategies.
• Liaison for vendors and other IS personnel for problem resolution.
• Provide support for the testing of new and existing software applications both on premise and SaaS under development or consideration for purchase.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Write and maintain custom scripts to increase system efficiencies and lower human intervention time on tasks.
• Assure optimal hardware configuration for compatibility and performance (e.g. BIOS, Drivers, etc).
• Provide guidance to Desktop Support technicians and facilitates necessary project meetings.
• Participate in after hours on-call support and weekend/holiday coverage responsibilities.

What you’ve got:

• 5+ years in a large corporate enterprise environment.
• 5+ years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.
• 5+ years scripting experience utilizing a variety of languages such as VB Script, PowerShell, Bash, and/or WinBatch or other scripting languages.
• 5+ years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies.
• 3 - 5 years’ experience with Microsoft Endpoint Manager (Intune), Microsoft Endpoint Configuration Manager (SCCM), Azure Active Directory, Mobile Iron Cloud or other Mobile Device Management.

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