Senior Application Developer (Customer Service Team)
SoftSages Technology
Okemos, MI
Senior Application Developer (Customer Service Team)
SoftSages Technology
Okemos, MI
Expired: 18 days ago
Applications are no longer accepted.
- Full-Time
Job Description
Company Info
Job Description
Greetings from SoftSages LLC.
Job Title: Senior Application Developer for the Customer Service Team
Location: Hybrid work, with a minimum of 2 days a week in Okemos, Michigan
Contract Duration: 12 months
Interview Mode: Video
Requirement: LinkedIn profile
The ideal candidate should have at least 5 years of experience in one or more of the following:
Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
Knowledge of PBX architecture, telecommunication network services, and contact center systems.
Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
Strong understanding of contact center operation, including key metrics and workforce management needs
As well as experience with management and development of speech recognition systems and grammars
Working Knowledge of Genesys Cloud is a plus.
Thanks & Regards
Ravi Singh
ravi.singh@softsages.com || 213-266-7872
Ravi Singh
ravi.singh@softsages.com || 213-266-7872
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