Service Appointment Scheduler

Service Appointment Scheduler

Brooklyn, NY (In-Person)

50-60k

We are currently seeking a detail-oriented and organized Service Appointment Coordinator to join our team. In this role, you will be responsible for efficiently scheduling technician appointments for various maintenance jobs. If you have strong organizational skills and enjoy working in a dynamic environment, along with excellent communication abilities, we encourage you to apply.

Responsibilities:

1. Appointment Scheduling: Efficiently schedule technician appointments for various maintenance jobs, ensuring timely completion and customer satisfaction.
2. Customer Communication: Maintain positive communication with customers to confirm appointments, address any concerns, and ensure satisfaction with scheduling arrangements.
3. Coordination: Coordinate with technicians to assign and schedule jobs based on availability, location, and job requirements.
4. Calendar Management: Manage and update the technician scheduling calendar to ensure accuracy and minimize scheduling conflicts.
5. Documentation: Maintain accurate records of scheduled appointments, job details, and customer preferences.
6. Problem Resolution: Address any scheduling conflicts or issues promptly and effectively to ensure smooth job execution.
7. Relationship Building: Build and maintain positive relationships with existing customers to promote repeat business and customer loyalty.

**Working Hours:** 9am-6pm

Qualifications:

• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in basic computer applications and scheduling software.
• Prior experience in scheduling or dispatching roles a plus.

If you are a proactive and customer-focused individual with a knack for scheduling and coordination, we would love to hear from you. Apply now to join our team as a Service Appointment Coordinator!

Refer a friend and get between $500-$1000 referral bonus once they are hired

Email resume to: joel@maiplacement.com