Assistant General Manager - Birmingham
- Vision , Medical , Dental
- Full-Time
The primary function of an Assistant General Manager to work in tandem with the General Manager to advance initiatives to increase sales and regulate costs of the restaurant in order to run a successful business. It is of the utmost importance to balance these responsibilities while also providing a lucrative and safe environment for your staff. This is an opportunity for growth for the right individual and could develop into an eventual GM position. should the AGM chose to pursue that path. The AGM should make decisions that are in the best interests of the company and there should always be coverage between the GM and the AGM during peak volume.
General Purpose of this position
Ensure the restaurant always reflects the Frothy Monkey Brand. Plan and direct all restaurant operations. Maintain high standards of food, service, health, and safety in a fast-paced, high volume environment.
- Ensure efficient and profitable business performance and optimize the utilization of staff and resources. Manage and train staff in a positive way while ensuring hospitality is a key point of service.
Main Job Tasks and Responsibilities
(Hospitality, Staffing, Organizational & Administrative, Operations)
Hospitality
advise customers on food and beverage choices
interact with customers to ensure all inquiries and complaints are handled promptly
identify regulars and maintain relationships
display hospitable behaviors and coach staff on how to do the same
identify and interact in community events and groups that present opportunities for the restaurant
anticipate situations that could adversely affect a customer and remedy
seek out feedback from customers and apply feedback as necessary
- display sincerity when communicating with customers
Staffing
assess staffing requirements and recruit staff when needed
train and coach staff
set operating goals and objectives
manage staff performance in accordance with established standards and procedures
monitor/adjust staff schedules (anticipate special events, parties, holidays)
ensure staff know and adhere to established core values
treat employees well, show appreciation and gratitude when possible
display objectivity when dealing with staff issues
Organizational & Administrative
plan and monitor restaurant sales and revenue
set and monitor budgets
analyze budget variances and take corrective actions
establish and implement financial controls
prepare and analyze management reports
analyze food and beverage costs
total restaurant receipts and reconcile with sales
ensure cash management procedures are completed accurately
check and order supplies of non-food items
maintain business records
maintain employee records
- keep records of health and safety practices
Operations
prepare and implement standard operating procedures
coordinate restaurant operations during each shift
monitor adherence to health, safety and hygiene standards in kitchen and restaurant
ensure compliance with restaurant security procedures
ensure alcohol regulations are adhered to
oversee preparation of food and beverage items
ensure adherence to set recipes
ensure quality of food and beverage presentation
observe size of food portions and preparation quantities to minimize waste
schedule food and beverage deliveries
check quality of deliveries and documentation
ensure correct storage of supplies
arrange for maintenance and repairs of equipment and services
identify and estimate food and beverage supply requirements and place orders with suppliers
determine and execute operating improvements
- supervise marketing and promotional activities
Knowledge and Experience
previous experience in food and beverage management
in-depth working knowledge of alcoholic and non-alcoholic beverages
in-depth working knowledge of food preparation and presentation
experience in staff management and development
knowledge of basic accounting principles and practices
experience in analyzing financial data
knowledge of planning and forecasting
track record of managing inventory and cost control
knowledge of administrative procedures
- able to use relevant computer applications (Microsoft Office)
{Key Competencies}
decision-making | judgment | problem analysis and problem-solving | planning and organizing | resource management | communication | hospitality-focused | quality-oriented | teamwork | adaptability | flexibility | high energy level | stress tolerance | work ethic | empathy | self awareness | intelligence | the desire to learn
Frothy Monkey offers an inclusive and creative workplace.
Our team members have the opportunity to collaborate with others, grow professionally, and contribute to a growing company. We extend hospitality to our guests and to each other. We offer generous benefits for full time employees and competitive pay for all positions.
Visit frothymonkey.com/jobs for a complete list of open positions.
Visit frothymonkey.com/careers for more about Frothy Monkey’s perks + benefits
Visit frothymonkey.com/awards for more about our Awards + Other Proud Moments
Within 90 days of hire, all full-time employees are eligible for competitive health, dental, vision and HSA benefits.
About Frothy Monkey
Coffee + Food + Wine. We have Breakfast through Dinner restaurant locations in several neighborhoods in the Nashville (12South + Downtown Nashville + The Nations + East), Franklin (Downtown Franklin), and Chattanooga, TN (Southside) areas. With locations in Birmingham, AL and Knoxville, TN on the way!
We use quality ingredients to prepare original food and drink, served in a cozy and approachable atmosphere. We focus on an exceptional breakfast through dinner experience for our guests- 7 days a week, 363 days a year. Frothy Monkey has been voted ‘Best Coffeehouse’ and ‘Best Service’ in the Nashville Scene Best of Nashville Awards. Find more information about Awards + Other Proud Moments here or by visiting frothymonkey.com/awards
Our core values are the fundamental beliefs of our organization. They are Quality, Relationships, Warmth, Grit, Growth + Development, and Execution. These guiding principles dictate our behavior, support our vision, and shape our culture.
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