Helpdesk Analyst

Founded in 1998, Goldschmitt and Associates LLC (G&A) has grown from a one-man consulting firm to over 200 employees in 9 states and across 12 Federal Agencies. Specializing in Custom Computer Programming and Systems Design, Management Consulting and Business Support Services, Asset Management and Data Analytics, and Custom Training Development and Delivery, G&A is the #1 federal contractor in the VA/DC-Metro area, #2 provider of Information Technology services in America, and one of the top 50 fastest growing businesses according to the INC500. G&A was also named to the INC VET100 Top Fastest Growing Service-Disabled Veteran Owned Businesses and awarded the 2022 SECAF Award of Excellence. G&A could only have achieved this growth and success due to the outstanding support of what we like to call our “family” of talented personnel. To show our appreciation, we offer a diverse and inclusive environment with competitive benefits including flexible schedules and telework whenever the customer allows. 

Summary:

Goldschmitt and Associates is seeking a Helpdesk Analyst for a hybrid position. Candidates must be willing to commute to an office location in Sterling, Virginia 3 days a week.

Job Duties and Responsibilities:

• Assist in the setup and configuration of workstations, peripherals, and mobile devices
• Create user guides and documentation for common IT issues
• Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guidelines
• Monitor system performance and respond to alerts to ensure optimal functionality
• Perform routine maintenance tasks such as system updates, patches, and backups
• Provide technical assistance and support to end-users, troubleshooting hardware and software issues
• Support end users and maintain our organization's IT infrastructure
• Troubleshoot connectivity issues and assist in network troubleshooting
• Perform other tasks and duties as may be required or assigned from time to time at the Company’s discretion

Necessary Skills and Knowledge:

• Basic understanding of IT concepts, systems, and networking
• Strong problem-solving skills and a proactive approach to learning
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Eagerness to take on new challenges and learn from experienced team members
• Familiarity with Windows operating systems
• Basic knowledge of Active Directory and group policy administration
• Exposure to virtualization technologies (e.g., VMware, Hyper-V)
• Willing to take feedback, learn, and grow; an ethos of continuous self-improvement
• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Minimum Qualifications:

• Possess an Associate’s degree or relevant certification in Information Technology, Computer Science, or a related field, or possess at least 4 years of additional experience in lieu of a degree
• Possess at least 2 years of related experience
• Possess one of the following certifications: CompTIA A+, Network+ or Microsoft Certified: Azure Fundamentals
• Possess the ability to pick up and carry equipment up to 50 pounds