Branch Manager

Job Title: Service Branch Manager

Job Summary: The Branch Manager is responsible for a designated branch's overall management and performance, ensuring the delivery of safe and high-quality services to customers while achieving business objectives and targets.

Key Responsibilities:

Branch Operations Management:

• Oversee the day-to-day operations of the branch, including safety, scheduling, staffing, and resource allocation.

• Ensure compliance with company policies, procedures, and regulatory requirements.

• Monitor service safety, quality, and customer satisfaction levels, implementing improvements as needed.

Team Leadership and Development:

• Recruited, trained, and supervised branch staff, providing guidance and support as necessary.

• Set performance goals and objectives for team members, conducting regular performance evaluations.

• Foster a positive and collaborative work environment, promoting teamwork and professional growth.

Customer Relationship Management:

• Build and maintain strong relationships with existing customers, promptly addressing their needs and concerns.

• Monthly customer visits of top 10 accounts.

• Identify opportunities to expand the customer base and increase market share through effective sales and marketing strategies.

• Serve as the primary point of contact for escalated customer issues, resolving conflicts and ensuring customer satisfaction.

Financial Management:

• Developed and managed the branch budget, monitoring expenses and revenue to ensure profitability.

• Implement cost-saving measures and efficiency improvements to optimize branch performance.

• Analyze financial reports and key performance indicators (KPIs) to assess branch performance and identify areas for improvement.

Business Development:

• Identify market trends and opportunities for growth within the branch's service area.

• Develop and execute strategic plans to expand the branch's business and achieve sales targets.

• Collaborate with other departments or branches to leverage resources and maximize business opportunities.

Risk Management:

• Assess and mitigate operational risks, ensuring compliance with safety regulations and industry standards.

• Implement and enforce security measures to protect assets and minimize losses.

• Respond promptly to emergencies or crises, coordinating with appropriate stakeholders to ensure a timely and effective response.

Qualifications:

• Bachelor's degree in business administration, management, or a related field (or equivalent experience 5+ years of proven experience in branch management, preferably in the service industry.

• Strong leadership skills with the ability to motivate and inspire teams.

• Excellent communication and interpersonal skills, with a customer-focused mindset.

• Sound financial acumen and budget management skills.

• Knowledge of industrial regulations and best practices.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.

Note: This job description may vary depending on the branch and organization's needs. It's essential to tailor the responsibilities and qualifications to the unique requirements of the position and organization.