Manager of Sales & Account Management

Who We Are:

Integrity Systems & Solutions, LLC, has been focused on the technology needs of medical and dental practices in the New England area for over 25 years. We exist for one reason; to build long-term relationships and provide peace of mind to people – clients and team members alike. While we can get excited about the benefits technology can offer, we never want to lose sight of the importance of the human experience.

Located in Cheshire, CT, Integrity isn’t just a word on the sign over the door. We’re honest with each other and our customers. We treat our customers like you’d want somebody to treat your family. When we’re not busy delivering for our customers, you may find us debating Star Trek versus Star Wars, or the finer points of any particular movie or song. We believe in setting our people up to succeed, so they can do the same for our customers. If you are looking for an opportunity with a company that places value on helping people, you love solving problems, and you enjoy technology, read on!

Why We Are Different:

Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.

· Helpful – Our first instinct is to assist our customers.

· Always Learning – Building our skills to consistently deliver Best in Class service.

· Courteous – We listen carefully, then communicate clearly in a thoughtful, respectful manner.

· Tenacious – We don’t give up until the job is finished, and the customer is satisfied.

· Integrity – Doing the right thing always, even if it hurts.

The Position:

Our Sales & Account Management Manager is responsible for leading and managing a team in the entire sales lifecycle, which includes developing an annual sales plan, prospecting and qualifying new sales opportunities, managing existing customer relationships, including the sales of services and products to those customers, and oversight of the marketing function to ensure successful outreach to our target market. Additionally, the role will be responsible for prospecting and closing a very small amount of new business as well as managing a small number of existing customers as an Account Manager. The role will also act as a point of escalation should team members require assistance with their assigned accounts. It’s important to note that a large portion of the work the department is involved in revolves around providing recommendations and guidance to existing customers in the support of their technology footprint and their practice objectives. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.

Qualifications:

• Associate / Bachelor degree preferred or equivalent experience
• 2+ years experience leading and managing a team
• 2+ years experience in a technology-focused environment helpful
• 2+ years of consultative sales experience in the B2B space
• Strong verbal/written communication skills

Additional Knowledge, Skills, and Responsibilities

• Weekly review of the sales funnel with the ability to motivate and guide new business and customer success teams to sales plan attainment
• Develop training programs to develop and refine the skills of the sales team.
• Ability to think like a business owner
• Maintain an in-depth knowledge of Integrity's service offerings and be able to convey their value
• Exceptional interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Successful track record selling relevant technical products and/or support
• Positive attitude and drive with excellent consultation skills who enjoys working with customers and external audiences
• Strong organizational skills with proficiency in general office applications
• Conceptual understanding of computer technology, such as networking, operating systems, etc.

HR Information:

• Salary $85,000-$125,000 On Target Earnings, negotiable with experience
• Medical benefits
  • 75% of employee portion paid by employer; option to add spouse/family at additional employee cost
  • 100% of employee dental paid by employer
• 120 hours of PTO
  • Plus 10 paid holidays
  • And your birthday
• Simple IRA with company matching
• Company provided shirts & free dry cleaning
• Quarterly State of the Company Meetings - Food & Fun (examples are Glass Blowing, Chopped Challenges, Archery, Go-Kart Racing)