Customer Service Representative

Job Title: Customer Service Representative

Location: Columbus, OH

Position Overview: We are seeking a dynamic and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a passion for helping others, and a dedication to resolving customer inquiries and concerns in a timely and professional manner.

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, or chat in a courteous and professional manner.
2. Provide accurate information regarding products, services, pricing, and availability.
3. Troubleshoot and resolve customer complaints, striving to achieve a satisfactory resolution for all parties involved.
4. Document all customer interactions and transactions accurately in the CRM system.
5. Collaborate with other departments to ensure seamless customer experiences and effective problem resolution.
6. Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers.
7. Identify opportunities for process improvements and provide feedback to management for consideration.

Qualifications:

1. High school diploma or equivalent; college degree preferred.
2. Exceptional communication skills, both verbal and written.
3. Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
4. Ability to multitask and prioritize in a fast-paced environment.
5. Strong problem-solving skills with a focus on delivering effective solutions.