HOMECARE SPECIALIST, DESTIN POINTE

Destin Pointe Resort is located at the point of the prestigious Holiday Isle between the Gulf of Mexico and the Destin Harbor. Its gated neighborhood setting, and lengthy list of guest amenities make Destin Pointe one of the most popular condominium resorts in Northwest Florida. The on-site Guest Services Center is available for check-in assistance, maintenance issues, and recommendations for dining and entertainment. Two swimming pools, a hot tub, two lighted tennis courts, a basketball court, 24-hour fitness area and yoga studio, and community shuffleboard provide plenty of activities for families and couples visiting Destin Pointe Resort. A picnic pavilion and community grills are also available to all guests.

Job Title: Homecare Specialist, Destin Pointe

Reports To: General Manager, Destin Pointe

Summary: Attention to detail and an uncompromising commitment to excellence is a must for this most important role! The Homecare Specialist is responsible for the overall cleanliness and visual presentation of all our properties. This role will ensure proper amount and use of inventory and supplies, perform minor maintenance, and record inspection results, communicating deficiencies to cleaning vendors for immediate resolution and improvement.

Essential Duties and Responsibilities

1. Perform light home maintenance such as changing light bulbs, air filters, troubleshooting Wi-Fi/cable, etc.
2. Regularly inspect owner arrivals for quality assurance
3. Work with owners/guests to rectify any concerns related to their unit
4. Ensure work orders are submitted for any maintenance concerns
5. Determine issues with housekeeping efforts and provide staff members with feedback regarding quality management
6. Perform inspections of properties to ensure they are guest/owner ready per company standards, and work directly with cleaning vendors to uphold those standards and hold them accountable
7. Coordinate the return of lost and found items with office staff
8. Deliver items to guests on an as needed basis
9. Answer and assist guests with general questions
10. Communication with owners/guests may be necessary at times
11. Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements

• High school diploma or general education degree (GED) required
• 2 years’ experience as housekeeper or housekeeping inspector required

Knowledge, Skill, and Ability Requirements

Knowledge

• Exceptional interpersonal skills and attention to detail
• Highly responsive and reliable
• Must be able to work on Saturdays and Sundays
• Ability to handle multiple requests and operational demands with a high degree of efficiency and professionalism, operating often with time sensitive deadlines
• Must have reliable smartphone and can utilize required phone APP systems to communicate images and messages
• Ability to follow company standards and property checklists
• Excellent computer and writing skills

Key Competencies

Key Competencies include strong work ethic, negotiating and closing, attention to detail, relationship builder, multi-tasker, problem analysis and solving, excellent communicator, confidentiality, and integrity. Adhering to our core values includes being guest-centric, teamwork, respect, pro-active, accountable, learning, and sustainable.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Qualifications

Availability Employees are required to be available to workdays, nights, weekends, and holidays.

License Requirements Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years.

Rules and Regulations All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy.

Language Skills Must be able to speak, read, write, and comprehend the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively before groups of visitors.

Physical Demands. While performing the duties of this job, the employee will regularly walk, pushing a linen/supply cart regularly upon occasion; reach with hands and arms; talk and hear. The employee will stand; walk and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to lift to 40 pounds regularly. Assistance and reasonable accommodations can be made to enable individuals with or without disabilities are able to perform the essential functions.

Work Environment The physical environment requires the employee to work mostly inside in climate-controlled conditions.