Customer Service Representative / Project Manager

We are seeking a Customer Service & Sales Support Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Adcolor, Inc. offers small and large format digital and screen printing plus digital cutting/routing, guillotine and die cutting to produce all forms of graphics. Main products include vehicle graphics, indoor/outdoor signage and point of purchase graphics while serving restaurant chains, national retail outlets, equipment manufacturers and much more.

Customer Service Representative / Project Manager

We are currently seeking a Full Time Customer Support Representative / Project Manager. A Project Manager is expected to handle a project from the time the request comes in until it is shipped. This consists of, but is not limited to, estimating, scheduling, confirming job specifications, reviewing artwork, writing pre-press instructions, creating work orders, ordering materials, communicating with all production departments, and updating the client on the progress of the project to completion. Position is full time M-F 8:30-5.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Provide estimates for custom work to customers

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

We are a family oriented company located in central Kentucky. We are looking for someone with customer relationships to join a positive team of people. We ae looking for someone to grow with us.