Corporate - Customer Service Representative

Rite Rug Flooring

Whitehall, OH

Full-Time

Job Description

Rite Rug has been one of the top privately owned, flooring companies, since 1934! We are looking for a detail oriented, reliable, Customer Service Representative to join our team! If you are looking for a company where you are part of a family, then Rite Rug is the place for you!

$35,000 plus full benefits!

POSITION SUMMARY:

Coordinate customer service activities in order to ensure customer satisfaction.

ESSENTIAL FUNCTIONS:

Research and resolve disputes

Enter order information

Process and schedule work orders

Enter installer pay information and back charges

Job cost invoices

Post payments

Respond to customer service issues

Answer incoming telephone calls

Maintain files

Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

1.Have earned a minimum of a High School Diploma or equivalent.

2.Possess and have demonstrated proficient computer experience in Microsoft Office.

3.Be able to multi-task and prioritize the duties required.

4.Exhibit effective oral and written communication skills.

5. Be able to work independently and problem solve.

6.Exhibit excellent customer service skill.

7. Possess the ability to handle a high volume call environment

#ZR

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Company Description

Trusted Name in Flooring Since 1934!

From a modest store on the corner of Cherry and High Streets in Downtown Columbus, Ohio, Rite Rug Flooring has expanded to become one of the largest flooring retailers in the United States. With three different divisions in 16 states, we are able to service all types of customer.

Over 80 years we are still a family-owned business operating by the same values on which we were founded — offering the best products at competitive prices, with a staff of friendly, knowledgeable experts.

Why Work Here?

We are in 16 states and growing, so there is a lot of room to grow with us!

Trusted Name in Flooring Since 1934! From a modest store on the corner of Cherry and High Streets in Downtown Columbus, Ohio, Rite Rug Flooring has expanded to become one of the largest flooring retailers in the United States. With three different divisions in 16 states, we are able to service all types of customer. Over 80 years we are still a family-owned business operating by the same values on which we were founded — offering the best products at competitive prices, with a staff of friendly, knowledgeable experts.