IT Manager - Oracle Configuration

IT Manager, Supply Chain Applications (Oracle) – Detroit, MI

In this role, you will be responsible and accountable for delivering of the companywide HR and Finance systems strategy and projects. This includes new product implementations, existing software product application support and maintenance, and all development of new projects. You will be responsible for managing a team of IT professionals that includes offshore and onshore resources to deliver solutions to enable the businesses to fulfill business goals. You will also be responsible for tracking annual budgets related to the platform, producing materials to update stakeholders, as well as all aspects of communications to stakeholders. You will work very closely with the business on the strategic evolution of the platform, consolidating additional businesses onto the platform and ensuring that our strategic applications partner meets their SLAs related to service delivery. You will ensure application implementation methodologies are followed along with the development of a rigorous adherence to detailed, resourced level project plans. You will have a span of control for professional teams and interns as well as a strong collaboration with the Project Management Office.

• Responsible for the overall IT management of ERP initiatives and Programs relating to Human Resources (HR) and Finance and ensure methodologies and processes are followed; plans are in place and approved and agreed with all Stakeholders.
• Responsibility for management of IT resources including internal and external third party, onshore/offshore across requirements definition, design, testing and deployment of changes to production.
• Lead and drive ERP process, business and technical changes in order to bring more efficiencies to the business overall and ensure a high quality, streamlined process.
• Work closely with business subject matter experts and leaders to define, improve, and streamline business processes as part of implementing a new ERP product.
• Work with strategic partners to identify and implement the latest ERP products and solutions for HR and Finance to support the business platform evolution.
• Educate key stakeholders on benefits of integrated business process and solution(s) to identify business unit level value drivers and targeted value realization plans.
• Ensure key stakeholder support and alignment prior to engagement in key ERP projects.
• There is IT interaction with executive level internal customers within all functions of the business.
• There is significant external contact with service providers, customers, vendors and industry peers. Contact with information technology product and service companies is also made on periodic basis. In addition, there is significant contact with external functions that support the enterprise.

Role Requirements:

• You must be ERP agnostic.
• Bachelor’s degree in Computer Technology or Computer Science required.
• Demonstrate significant experience in key roles on large and complex transformation projects and often drive the development of new processes and capabilities within the program.
• Minimum of seven (7) years of IT management experience implementing/running ERP HR and/or Finance IT solutions using various ERP software products and five (5) years’ experience running at least five (5) large implementation projects.
• Evidence of IT experience implementing at least one core software ERP platform for HR and/or Finance – SAP, Oracle, Peoplesoft, Workday, Microsoft, etc.
• Minimum of ten (10) years’ experience in the requirements gathering, selection, setup, and implementation of at least one full ERP project from inception to implementation as well as leading complex ERP initiatives with positive results.
• Demonstrated knowledge and experience with ERP technical architecture including infrastructure deployment to support application, use of transports and other technical underpinnings to ensure application performance.
• Minimum of five (5) years’ experience managing an IT team of 5-10 professionals including hiring, coaching, development and performance management. Proven experience in overseeing the direction, development, and implementation of software solutions.
• Ability to motivate IT teams to produce quality materials within tight time frames and simultaneously manage multiple projects.
• Expert in business process management and ability to leverage the ERP as an enabler to business transformation
• Possess deep expertise across all aspects of the HR and/or Finance ERP application, including best practices related to the configuration and customization of the application platform.
• Knowledge of data migration strategies and tools.
• Deep familiarity with application configuration options, customization practices, interface development and bolt on application integration in a complex environment.
• Knowledge of how to effectively deploy and maintain IT security within the ERP.
• Experience with matrix management and management of onshore and offshore teams.
• Ability to establish effective IT governance, project planning and project estimation.
• Experience establishing priorities within an IT and business team construct and working very closely and supporting businesses in developing strategy, priorities and investment considerations.
• Superior written and verbal communication as well as the ability to communicate ideas in both technical and user-friendly language.
• Demonstrated active listening and interpersonal skills.
• Minimum of ten years’ knowledge of system and software quality assurance best practices and methodologies and familiarity with current market ERP products and trends in Finance and/or HR.
• Minimum of five (5) years in IT management working with the business to identify their goals and objectives and then articulate these needs into requirements with a strong customer service orientation.
• Ability to conduct research into application development issues and products.
• Highly self-motivated and directed.
• Evidence of keen attention to detail, highly organized and ability to prioritize and execute tasks in a high-pressure environment.
• Ability to manage and participate in an on-call rotation performing weekend and after-hours support.
• Ability to cover after-hours calls and maintenance of computer applications. You will work with and manage IT staff that support a 24 X 7 IT ERP shop which can include nights, weekends and holiday calls and troubleshooting.

What Will Make You Stand Out:

• Master’s degree
• QSR and/or Retail Experience
• Large enterprise experience
• ERP experience with both cloud and on-premise ERP solutions