Call Center Representative

Benefits:

• High pay
• Monthly and yearly recognition's
• Team dinners and trips
• Paid Biweekly
• Unlimited performance bonuses
• No experience or degree required
• Mentorship and coaching

Duties and Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Researching required information using available resources.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.

Requirements:
- Open availability: Monday through Friday. 8 a.m. to 5:30 p.m.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Skills and Specifications
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.

Education:
- High school diploma or equivalent.

Job Type: Full-time

Salary: $32,000.00 - $75,909.87 per year

Pay styles:

- Commission

- Bonus Pay