Route Relief/Utility RSR

The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers’ needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager. Essential Functions:
 Perform all responsibilities of a Route Sales Representative and related tasks.
 Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
 When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
 Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
 Actively participate in promotions and contests, training and audits.
 Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
 Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
 Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
 Handle and process customer payments. Keep route paperwork current.
 Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
 Monitor and report competitive activity. Keep service agreements current and renewed.
 Return from route and off load soiled textiles in the receiving area of facility.
 Accurately prepare route paperwork and follow check-in procedures.
 Follow written and verbal instructions and perform other tasks as directed by supervision. Additional Functions:
 Support other service personnel as required by supervision. Qualifications:
 Have and maintain a valid Driver’s License, CDL when applicable.
 Have and maintain a driving record free of chargeable accidents, speeding, safety or other violations.
 Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
 Demonstrate excellent skills in customer service and route sales.
 Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
 Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
 High School graduation or similar experience. Travel Requirements:
 Daily, by delivery vehicle within a route. Typical Environmental Conditions:
 Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
 Indoor and outdoor areas of a typical industrial facility.
Physical Requirements: Typical Physical Activity:
 Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing. Disclaimer: The Route Relief/Utility RSR must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified. Alsco is an Affirmative Action/Equal Employment Opportunity Employer.