Customer Service Specialist

JOB SUMMARY:

Mid-Ohio Food Collective (MOFC) is looking for a Customer Service Specialist to provide our Partner Agencies with excellent customer service while assisting with food order processing.

RESPONSIBILITIES:

• Serve as the first point of contact for agency partners and others visiting the Agency Services and Order Pick-up area.
• Answer calls about individual orders, delivery times, product availability, billing, etc.
• Ensure partner agencies are complying with check-in, order pickup and shop-thru procedures
• Notify the warehouse staff of agencies who have checked in for their order pick ups.
• Work closely with Inventory and Warehouse teams to investigate and resolve discrepancies with orders.
• Print daily orders, review orders for errors and appropriateness and generate invoices.
• Add/remove product from orders and modify invoices according to changes.
• Run reports for Norton Rd food locker order fulfillment.
• Upload customer orders to inventory management system and print orders/pick tickets to the warehouse (1 or 2 days per week).
• Create and distribute local and rural delivery schedules (1 or 2 days per week).
• Create and distribute product removal/recall information to partner agencies when needed.
• Order office supplies.
• Assist in Agency & Program Services projects as necessary.
• Performs other duties as assigned.

QUALIFICATIONS:

Education and Certifications: High School Diploma/GED required. Food Safety Certification (provided by MOFC).

Experience: At least one year of experience in customer service or other position working with external customers. Some experience in a social service setting required. Proficient in Microsoft Office software including Word, Excel and Outlook. Knowledge of database operations.

Knowledge/Skills/Abilities: Ability to work effectively, independently and in a team environment. Strong communication and customer service skills. Ability to manage multiple projects and meet deadlines. Willingness to adjust to changing priorities. Good interpersonal skills. Candidates must represent MOFC with professionalism when interacting with clients, volunteers, community members and staff.

JOB CONDITIONS:

Normal office environment.

Mid-Ohio Food Collective is a drug-free workplace.

This job description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Mid-Ohio Food Collective reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs.

Mid-Ohio Food Collective is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.