Educational Billing Coordinator

Directly reporting to the Director of Enrollment, the Educational Billing Coordinator role is responsible for supporting the company as it relates to billing and enrollment services.  The Educational Billing Coordinator will assist with tasks related to the billing and enrollment department.

Responsibilities:

·       Collecting information and assisting with the successful enrollment of students for programs and services.

·       Providing excellent customer support via communication channels and customer support software.

·       Ensuring that applications are completed correctly and that the required supporting materials have been provided (i.e. SIFs, Allergy Meds, Rosters, etc.).

·       Entering, updating, and reviewing data and records.

·       Providing guidance and recommendations to applicants and prospective students.

·       Corresponding and answering questions for applicants and prospective students.

·       Processing enrollments, changes, and withdrawals.

·       Assist in coordinating program functions between staff, leadership, parents, etc.

·       Review and coordinate notes from Site Coordinators for the following:  program supply needs, information regarding students, general class updates, etc.

·       Assisting with billing and payment processing.

·       Process and generate invoices accurately and timely for clients using Enrollsy billing software.

·       Monitor and reconcile accounts receivable (autopay) to ensure timely payment collection.

·       Investigate and resolve billing discrepancies or issues promptly and efficiently.

·       Communicate effectively with customers regarding billing inquiries, payment reminders, and payment arrangements.

·       Collaborate with internal teams to address billing-related inquiries or concerns.

·       Maintain up-to-date records of billing activities, payments, and customer communications.

·       Utilize Zendesk ticketing system to manage and track billing inquiries, adjustments, and escalations.

·       Assist in the development and implementation of billing policies and procedures to improve efficiency and accuracy.

·       Provide support during internal audits or financial reviews by preparing relevant billing documentation and reports.

·       Stay informed about industry trends and regulations related to billing and accounts receivable management.

·       Willing to work with Elementary Aged Children

·       Willing to split your workday between the office and on-site at schools M-F 9:30-6pm

·       Other duties as assigned

This job description is not a contract of employment.  All employees of iKids Inc. are at-will employees.  Should the employee decide to leave iKids Inc., the employee is aware that adequate notice is required by the employee per company policy to ensure a smooth transition of the employee’s workload.  Please note that iKids has a black-out period for time-off requests during fall roll-out, which is approximately mid-August to Oct. 1.