Center Manager

To manage and supervise the operational and administrative functions, activities, and projects of a clinical care delivery center. Responsibilities include the managing, planning and coordinating of the operations of the clinic to include: Supervising all clinic and office staff, collecting of co-pays or balances due, monitoring delivery of patient services, providing excellent customer service and acting as liaison with patients, businesses, hospitals and physicians.

QUALIFICATIONS/EDUCATION

▪ High school graduate or equivalent.

▪ Bi-lingual English/Spanish preferred; must be able to read, write and speak English.

▪ Minimum 3-5 years’ leadership experience in healthcare setting

▪ Knowledge of standard methods, practices, tools and equipment of the janitorial and handiwork service.

▪ Knowledge of occupational hazards and safety rules.

▪ Knowledge of the proper use of chemicals, fertilizers and cleaning solutions.

▪ Basic computer knowledge; MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

▪ Strong people skill; independent decision making and customer service oriented.

CERTIFICATIONS/LICENSES

▪ None

ABILITIES/SKILLS

▪ Basic computer skills to be able to recognize and understand our appointment system.

▪ Excellent communication, Customer Service and telephone skills.

▪ Excellent public speaking, written and oral communication skills.

▪ Cheerful, pleasant, knowledgeable and professional demeanor, must always display a smile.

▪ Strong organizational skills and ability to multi-task effectively.

▪ Detail oriented and able to work efficiently in a stressful environment.

▪ Strong sense of teamwork and be able to manage high volume of interpersonal relationships with tact and diplomacy.

▪ Must be able to work independently and relate well with all levels of individuals within the organization.

▪ Able to respect and maintain patient confidentiality at all times.

▪ Must be able to follow policies and procedures and work flexible schedule and location.

▪ Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and review

▪ Must be able to travel from center to center daily

▪ Must be able to meet consistent deadlines

▪ Implements and creates service excellence trainings in patient care

▪ Must be able to provide feedback to regional and center coordinators

▪ Assists in resolving real-time patient concerns

▪ Able to work effectively with other employees, patients and external parties

▪ Works well under stressful conditions

SUPERVISORY RESPONSIBILITIES

▪ Supervises center for compliance with licensing, OSHA, HIPAA, state and federal regulations.

▪ Monitors and oversees the oversees patient engagement.

▪ Supervises center staff.

▪ Reports malfunction of equipment and safety issues.

▪ Assures center compliance of HIPAA laws are met.

▪ Counsels, disciplines and performs evaluations to identify cause and issues to work on resolving problems.

▪ Provides reports to management as needed.

▪ Reviews and approves staff payroll for facilities and call center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

▪ Supervises patient flow.

▪ Ensures that all state and federal regulations governing the management and release of health information are met.

▪ Monitoring delivery of patient services to include reviewing physician activity data and forecast and prepare for all changes needed or impacted by patient load and billing/collecting procedures.

▪ Maintaining office compliance with all government and state regulations and policies.

▪ Maintaining all required operational state and government licenses up-to-date.

▪ Supervises and directs all clinic staff to ensure that the center operates in an efficient manner and that the patients receive high quality customer service.

▪ Must be able to reconcile Petty Cash.

▪ Assist Administration in supervising staff.

▪ Communicates observations of patient’s status to physician.

▪ Monitors medical and office to ensure proper function, inspection and expiration date of service.

▪ Reports malfunction of medical equipment and safety issues to administration if unable to find resolution.

▪ Complies with Infection Control and OSHA Regulations (biomedical waste, handling and disposal) for the practice as per
regulations.

▪ Monitors that clinical staff stores drug samples appropriately and that expired medications are removed and disposed of accordingly.

▪ Takes appropriate action to maintain a safe environment.

▪ Perform other duties as assigned by supervisor.

▪ Prepare center productivity reports (metrics) on a weekly basis and submitting these in a timely manner as required by Administration.

▪ Participating in HEDIS, STAR, MRA and other quality measure activities.

▪ Monitoring of staff time to control unnecessary staff overtime and monitoring time productivity.

▪ Reviews and approves employee time sheets.

▪ Responsible for inventory control of both medical and office supplies.

▪ Recommends changes that will increase productivity and improve delivery of medical and customer services.

▪ Participates in center activities in order to promote center growth.

▪ Performs other duties as assigned.