Deployment Engineer

Principal Responsibilities

• Deliver high-quality support to all end-users in a courteous professional manner
• Physically build and deploy desktop workspace kit: workstations, thin clients, monitors, telephones, mobile devices, and peripherals
• Perform desk moves
• Hardware break fix for desktop and mobile equipment
• Field incident phone calls and emails from end users
• Leverage ServiceNow to manage incident and problem workflows
• Troubleshoot basic network and telecommunications connectivity issues
• Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
• Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
• Strong analytical and problem-solving skills are a must as well as the ability to work well independently
• Understand and evaluate end-users needs and develop creative technical solutions to meet them
• Support projects that evolve as a result of firm-wide technical initiatives
• Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary

Qualifications/Skills Required

• Minimum of five years of progressive technical support experience in a financial institution required
• Bachelor's degree strongly preferred
• Ability to direct activities of peers and others not reporting directly to the person
• Comprehensive knowledge of Windows based desktops and the key applications Outlook, MS Office, etc...
• Must have excellent written and verbal communications skills as well as strong customer service experience.
• Process oriented individual
• Must demonstrate an ability and interest in having a hands-on approach to customer service.
• Availability for night and weekend shift work as well as light travel to branch offices
• Experience in supporting servers and data centers a plus
• MCP/MCSE/CCNA or equivalent a plus