Financial Center Manager III

SUMMARY: First Flight Federal Credit Union’s mission is to help our members achieve financial success. The Financial Center Manager is critical to the success of our mission as they are responsible for staffing, coaching, developing and managing the performance of staff within their assigned branch. The Financial Center Manager will be responsible for branch production, service and overall performance of their assigned branch(es).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Direct all operational aspects for assigned branch(es).
• Develop and execute plan to meet goals and metrics for assigned branch(es).
• Interview and select candidates that support First Flight’s culture and mission to fill vacancies in assigned branch(es).
• Provide training, development and motivation for staff to help them achieve individual success.
• Manage employee concerns, provide coaching and feedback to staff along with corrective action when needed.
• Address member service issues promptly with a goal toward providing an appropriate resolution.
• Participate in community networking opportunities to enhance brand and credit union reputation while building a sales pipeline.
• Adhere to high ethical standards, modeling appropriate behavior and expectations for staff while complying with policies and regulations.
• Originate and process mortgage and consumer loans in accordance with all regulations and company policies and procedures.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• May serve as a lead/resource or mange other Financial Center Managers.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 3 years prior experience in financial services and sales management.
• Minimum 5 years previous sales and business development experience with proven track record of success.
• Must have ability to work well under pressure in a goal-oriented environment
• Most model behavior that exhibits commitment to the mission of “helping our members achieve financial success”.
• Effective verbal and written communication skills
• Strong interpersonal skills, effectively able to manage interactions with a diverse population.
• Ability to engage members and potential business partners, identify needs and present a plan to address those needs.
• Ability to coach and develop staff to achieve individual success.
• Must have analytical, problem-solving and decision-making abilities, utilizing good judgement
• Must have demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements
• Must have strong community involvement and / or experience building partnerships with local businesses and organizations
• Position requires an NMLS registration or must be obtained within 90 days of employment.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition from others.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibilities for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Continually works to improve supervisory skills.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
• Effective Communication - Writes clearly and informatively; Speaks clearly and persuasively in positive or negative situations; Presents numerical data effectively; Able to read and interpret written information. Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions;
• Ethics - Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce

ACCOUNTABILITY:

The Financial Center Manager III may be assigned to manage one or more branches with a combined Loan & Deposit size greater than $75 Million.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; sit; use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to walk and reach with hands and arms.

The employee may regularly lift and /or move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.