Agent Success Specialist

About the position

The Agent Success Specialist primary responsibility is to maintain and enhance relationships with freight agents. The Agent Success Specialist will serve as the main point of contact for agents, understanding their needs, addressing their concerns, and ensuring their overall satisfaction with the products or services your company provides.

Responsibilities

• Total account management – daily contact with agent contacts, sales for addition shipping lane from other manufacturing site other than contacted, collections and providing data needed by the customer such as: load to truck ratio, rate quotes, tracking & tracing of loads.
• Accept offerings of freight from our agents who are willing to use the Broker Desk.
• Solicit offers of freight from our agents.
• Monitor shipments in progress and keep our agents apprised.
• Handle all traditional LTL shipments for agents / dispatchers – LTL quotes, assigning loads, creating BOL’s, work with LTL partners negotiating rates, claims processing and using LTL carriers TMS systems or websites.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED
• 1 – 3 years of experience
• Preferred Qualifications:
• Ability to work at a very fast pace, flexible schedule.
• Account management experience preferred.
• Ability to develop daily working relationships with carriers, agents and internal & external dispatch operations that will provide total customer service.
• Knowledge of LTL freight classifications, how to get them and how to get figure density on shipments is a plus.
• Experience working in brokerage or dispatch for a flatbed or steel hauling company preferred.
• Good oral communication skills, strong multi-tasking skills; accurate & fast typing skills.
• Basic knowledge of Microsoft Office including Outlook and Excel.