Patient Experience - Medspa

An opportunity to work in the growing fast paced world of aesthetics and a career with The Spa at Marshall and Marshall Lifestyle Medicine is a place where you can make a difference. We love what we do, and it shows. We are Lexington’s 2023 Best Medspa, Doctor, Medical and Weight Loss facility plus gym. We strive to help others look, feel and perform their best with our unique model including concierge medicine, medical aesthetics, and medical fitness. We are looking for a highly motivated, enthusiastic, outgoing individual who is passionate about medical aesthetics and willing to learn and be a part of the Marshall difference.

· Part to Full time positions available.

· The hours would include Tuesday-Friday 9am-6pm with late nights on Wednesdays until 7pm. Occasional weekends or Monday’s possible for Celebration Retreat events and/or trainings.

· Locations in Hamburg and Beaumont Lexington area plus Georgetown, KY. This role would be for our Hamburg spa location.

Responsibilities:

· Responsible for creating the utmost 5-star experience for our patients, hospitality, patient care, upselling and educating on our products/services.

· Greet our guests with enthusiasm and professionalism while always providing the highest level of exceptional customer service.

· Create relationships with every patient to create excitement and fun about our culture, products/services, and community, always go above and beyond to exceed their expectations.

· Check patients in and out.

· Scheduling management.

· Inventory management.

· Maintain a clean and healthy (white glove) working environment.

· Promote and reproduce social presence and assist marketing by collecting social media content.

· Support our providers as an aesthetic assistant in delivering exceptional outcomes and exceptional experiences.

· Collect and upload before and after photos pre and post aesthetic treatments.

· Assist with Celebration Retreat events.

Administrative projects.

Benefits (Dependent on Full/Part time opportunities).

· 24/7 access to our Boutique Gym M-Club Fit.

· 401K. With a company match.

· Discounts on all products/services.

· Health insurance.

· 2 paid holidays.

Key Skills/Qualifications:

· Aesthetic experience preferred.

· Office/Administrative experience preferred.

· Customer service 1 year preferred.

· MS office experience preferred.

· Detail/task oriented.

· Reliable/dependable.

· Pleasant demeanor/concierge customer service.

· Knowledgeable about all Marshall entities, products, and services.

• Must be familiar with MS Office, including Excel.

Physical Demands

• Use of the telephone, computer and other related instruments or devices.

• Standing and walking for periods of time.

• Ability to lift up to 25 pounds.