Customer Service Representative I

EpiCypher® is pioneering the science of epigenetics by creating multiple product families to help researchers find cures for some of the most challenging diseases. We are seeking an experienced, dedicated, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will directly respond to customer inquiries via telephone, fax, or email. Your primary responsibilities will include initiating product orders, preparing order fulfillment, providing non-technical problem resolution, and collaborating with internal teams to ensure a smooth order fulfillment process. If you have a passion for delivering exceptional customer service and possess excellent attention to detail and strong organizational skills, we invite you to apply for this exciting opportunity with a rapidly growing biotechnology company.

Responsibilities:

• Respond promptly and professionally to customer inquiries via telephone, fax, or email.
• Initiate product orders, ensuring accuracy and efficiency in the order entry process for national and international customers.
• Create order fulfillment documentation to facilitate smooth and accurate order processing.
• Provide non-technical problem resolution to customer order inquiries, ensuring customer satisfaction and timely resolution.
• Maintain accurate and up-to-date customer records in the customer database system.
• Assist with general administrative tasks as needed.

Required Qualifications:

• Associate degree or 4-year college degree preferred.
• 3 - 5 years prior experience in a customer service and/or order fulfillment role.

Additional Requirements:

• Accurate data entry and problem solving skills are necessary.
• Proficiency with CRM systems and computer skills is desired.
• Ability to multitask several projects and drive toward specific goals under minimal supervision.
• Ability to consistently meet deadlines.
• Ability to be adaptive and flexible in various situations and processes.
• Excellent communication and organizational skills are required.
• Strong organizational skills and attention to detail are a must.
• Ability to maintain a professional and optimistic personality to integrate with the team.
• Candidate must be self-motivated and work equally well as an individual and as part of a team.

Compensation:

$47,000 - $52,000, commensurate with experience.

Benefits:

Generous benefits package includes subsidized health, dental and vision, life insurance and 401k matching.