IT Support Engineer

Join Our Dynamic IT Team

Our customer-focused IT company is committed to delivering top-notch support and innovative technology solutions, including managed IT services, cybersecurity, cloud computing, data backup, process automation, and VOIP. We're looking for motivated IT Support Engineers at various levels who are eager to expand their skills and grow with us. This role encourages taking on new challenges without limitations and offers opportunities for career advancement.

Role Overview:

We are seeking IT Support Engineers across Levels 1 to 3 to handle a variety of technical challenges. Depending on your level of experience, your role will involve direct client interaction, providing guidance during critical situations, and managing tasks with clear communication. You will be engaged in projects requiring expertise in Windows Server, Exchange, cloud infrastructures like M365 or Google Workspace, networking, VPNs, firewalls, backup systems, and more, ensuring high performance and client satisfaction.

Key Responsibilities:

• Daily time tracking and client documentation.
• Participation in a range of projects, assisting team members as needed.
• Handling Time & Material service requests.
• Maintaining backups and configuring standard communication tools.
• Demonstrating proficiency in hardware setup, server administration, and network configuration.
• Installation, configuration, troubleshooting, and customization of MS Office Suite applications per customer's preferences.
• Administration tasks including user and group management in both cloud and on-premises systems, file permissions, event log checks, and email system management.
• Configuration and restoration from backups.
• Owning tasks with an emphasis on quality resolution.
• Effective stress management and collaborative teamwork.
• Continuous learning and communication of technical information to non-technical users.
• A customer-centric attitude, treating all tasks with equal importance.

Required Skills and Experience:

• Relevant experience in a technical support role covering Windows operating systems, TCP/IP, routers, firewalls, and multiuser environments.
• Familiarity with various technologies appropriate to your level, including server hardware, data backup, corporate antivirus, and mobile device support.
• Desired certifications (vary by level): M365 Foundations or Associate, Project+, Network+, Security+, Apple.
• Excellent customer service and problem-solving skills.
• Ability to work flexibly across multiple locations.

Benefits:

• Competitive salary and benefits package, including health, dental, and vision insurance, paid time off, retirement plan, and professional development support.
• This position may require reliable transportation and flexibility to work from various locations, including after-hours and weekend commitments when necessary.

If you're passionate about technology and eager to contribute to a team that values innovation and customer satisfaction, we'd love to hear from you.