Vehicle Registration Support Representative

Vitu

Frankfort, KY

Full-Time

Job Description

***Must live in the state of Kentucky***
Vitu
Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across various locations — all on one platform.
We seek a Customer Support Representative for a full-time position in Kentucky.

Position Overview
The Customer Support Representative position is held by a dynamic, highly motivated, and organized individual with superior attention to detail and excellent customer service for our Vitu clients. This is a fast-paced office with customers who need immediate resolutions. The potential candidate must provide superb customer service with an upbeat attitude.

Responsibilities

Assist customers with program questions and issues via phone, email, and/or chat.
Provide answers to questions related to DMV policy and paperwork.
Troubleshoot program issues, concerns, and user errors in a fast-paced environment.
Deliver exceptional customer service and support by being responsive and proactive to customer needs.
Assist in the paperwork and set up of new accounts.
Ability to work in a high-production, fast-paced environment.
Assist with day-to-day office duties.

Experience

Knowledge of the automotive industry is required; dealership and/or DMV experience is preferred.
Excellent communication and interpersonal skills are a must.
Troubleshooting and problem-solving skills required.
Experience with Kentucky vehicle title and registration.
Knowledge of Kentucky state rules and regulations regarding vehicle title and registration.
Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
Able to work independently with limited supervision.
Strong organizational skills and ability to follow directions.
Excellent time management
Superior attention to detail
Positive attitude who can work well in a team or independently.

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