CS Team Operations Assistant
Koble
Lancaster, PA
CS Team Operations Assistant
Koble
Lancaster, PA
- Vision , Medical , Dental , Retirement
- Full-Time
Operations Assistant
As an Operations Assistant, Client Support you will be responsibleto be a strong supportive role for the entire Client Success team, uphold the Client Experience, participate meaningfully in the CS team, and invest in personal and team development.The Operations Assistant will be responsible to work closely with the team manager and their team mates to ensure that the flow of work and the "hidden details" of customer success are managed smoothly and effectively.
About Koble
For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers make things happen - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.
Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building the communities around us.
Location
Lancaster PA, Moscow ID, or Remote
The Operations Assistant will be responsible to:
We are looking for someone who is:
Why Join Koble?
As an Operations Assistant, Client Support you will be responsibleto be a strong supportive role for the entire Client Success team, uphold the Client Experience, participate meaningfully in the CS team, and invest in personal and team development.The Operations Assistant will be responsible to work closely with the team manager and their team mates to ensure that the flow of work and the "hidden details" of customer success are managed smoothly and effectively.
About Koble
For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers make things happen - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.
Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building the communities around us.
Location
Lancaster PA, Moscow ID, or Remote
The Operations Assistant will be responsible to:
- Maintain and update best practices documentation
- Coordinate projects across the team
- Assist with scheduling and administrative needs on the team, as directed by their manager
- Take and direct calls from customers to the right team member who can assist them
- Triage high priority tickets and assist in keeping tickets organized
- Assist in keeping the CRM up to date
- Pull reports as needed for the team/manager
We are looking for someone who is:
- Goal and service oriented
- Eager and able to learn
- Thoroughly works through project details
- Change-ready and adaptable
- Clear and effective in communication
Why Join Koble?
- Join a cohesive and welcoming team culture that is focused on honoring God and helping people flourish
- Foster healthy professional relationships and further your career
- Contribute to helping businesses grow by putting ERP software to work
- Professional training
- Competitive salary
- Hybrid working options
- Health coverage option for individual and family
- Dental, vision, short-term and long-term disability options available
- SIMPLE IRA plan
Address
Koble
Lancaster, PA
17699
USA
Industry
Business
Posted date
May 08, 2024
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