Field Service Engineer II

Lighthouse Lab Services is excited to represent a laboratory in Poughkeepsie, New York that is looking for a Field Service Engineer to add to their growing team!

This is a travel position within a 150- mile territory.

Position Overview

• Respond to and facilitate the repair of diagnostic equipment that has failed at the customer site

• Provide direct technical phone support to customers.

• Work with immediate manager to ensure appropriate Service Call escalation measures are implemented, in the event a customer remains down more than 8 hours after initial service call.

• Provide Preventive Maintenance (PM) Inspections for “Warranty” and “Service Contract” customers

• Must possess strong management skills in assisting immediate manager with service call, installation and preventive maintenance coordination and scheduling.

• Strong ability to communicate and work cross functionally with Sales, Quality and upper management to ensure all Quality System goals are met and maintained.

• Demonstrate a proven ability to diagnose and resolve problems on sophisticated analytical instrumentation.

• The ability to read, interpret and analyze component block diagrams, assembly drawings and wiring diagrams is required.

• Ability to prioritize Service Requests and Preventive Maintenance schedules.

• Must be skilled in the use of a computer to complete service call inputs/outputs.

• Ability to multitask and work on several projects at the same time.

• Serve as subject matter expert in various product support and modalities

Candidate Profile

• An Associates or Bachelors degree within the Engineering or Science field.

• 4+ years of experience in a similar position or experience as medical device technician

• Equipment/Repair Experience

• Valid driver license and liability insurance

Ability to drive personal, fleet and/or rental vehicles

Salary and Benefits:

• $55k – 66k yearly

• Vision, Medical, and Dental

• PTO/Vacations/Holidays

About Us:

At Lighthouse Lab Services, we offer solutions to help start, grow, and run clinical laboratories. Our recruiting team has over 18 years of proven success placing job seekers in positions ranging from entry-level Medical Technologists to seasoned Laboratory Directors. We recruit nationwide, for permanent and travel positions with clients ranging from small hospitals to large reference laboratories.

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Lighthouse Lab Services will provide reasonable accommodations for qualified individuals with disabilities.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com

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