National Support Technician & Installer

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.

This position will require travel about 75%-80% of the time. Travel may be through out the U.S.

Working as a National Support Technician you can expect:

• Full time schedule
• Full benefits, competitive pay, and Profit Sharing
• Opportunity for training, development, and promotion
• Excellent corporate discounts
• Employee recognition and rewards program
• Regular business hours.
• We value work/life balance.
• Competitive PTO and Paid Holidays

If you are career minded and ready to be an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team.

What’s the opportunity:

The National Support Technician role is dynamic and requires extensive travel to various regions, adapting to diverse customer environments. Technicians will face varying work schedules based on customer needs, project scope, and availability, including potential for irregular hours. This position involves both indoor and outdoor work settings, demanding physical activities such as standing for long periods, lifting heavy equipment, and navigating different weather conditions. Candidates must be prepared for a high degree of mobility and flexibility, embracing changes in location and work environments with a positive attitude. Safety and health protocols are rigorously followed to ensure the well-being of our technicians and clients alike. This role offers a unique blend of technical challenge, cultural exposure, and the opportunity to make a significant impact in our customers' lives through expert service delivery.

What will you do:

• Provide expert installation and service support across different regions as per customer requirements.
• Maintain flexibility to travel and adapt to new environments, delivering high-quality service in varying customer settings.
• Collaborate closely with cross-functional teams to enhance service delivery and customer satisfaction.
• Submit monthly reports detailing work progress, challenges encountered, and the impact of service provided.
• Participate in an annual evaluation to contribute to the program's continuous improvement

What you bring to the table:

• Proven experience in technical service fields, preferably within the copier industry.
• Strong problem-solving skills and adaptability to different work environments.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team setting.
• Must be willing to travel extensively as per program requirements.

What can DEX provide to you:

• Opportunity, career development and personal growth.
• In house training
• Company culture where we celebrate our team members
• A place where you can stop going to work and you can start building your career