Academic Case Manager

At Mansfield Hall, we are creators of fun and connectors of people.  We are driven by the work we do and the communities we serve.  We believe that trust fuels progress and that authenticity supports independence.  We are committed to supporting communities to understand the value that diverse learners bring to the college sphere and beyond.  

As a team member at Mansfield Hall, you can expect to positively impact the lives of others while developing yourself both personally and professionally.  We are a high-recognition organization where your achievements and alignment to our core values are celebrated.  We offer competitive salaries, zero-deductible medical insurance, paid family and leave, and a 401k plus match that includes individualized investment planning.  

Come check out a cool organization in cool cities across the country!  We’re looking for talented, passionate people who are motivated to support others to earn a college degree, develop independent living skills, and create a meaningful life.

Essential Functions:

• Provide exceptional academic case management for a caseload of approximately 8-10 students.
• Communicate regularly with families on their students’ areas of growth and success under the supervision of the Academic Director.
• Develop strong professional relationships with campus and community partners.
• Maintain organizational databases (academic, communication, student planning) via Google Suite.
• Schedule and hold regular weekly academic coaching sessions with students that include the opportunity for students to identify and review learning goals, stay organized with their coursework, and receive academic skill instruction.
• Regularly update both staff and families regarding goal setting, academic progress, challenges, and the potential need for intervention under the supervision of the Academic Director. Early prevention, detection, and communication are key elements of this position.
• Understand and promote utilization of local on-campus academic support, such as disability services offices, and encourage self-advocacy 
• Track and anticipate student academic challenges such as courses, attendance, grades, upcoming projects, needs, etc.

• Coordinate and collaborate with the Director of Student Life and the student life department to ensure programmatic goals are being met.
• Understand and facilitate course registration (or withdrawals) with students and families, requiring familiarity with the college registration process and important dates at each local college.
• Advise students on appropriate course registration, in consideration of semester course loads, short and long-term academic objectives, and graduation requirements
• Identify and explore available accommodations at the postsecondary level.
• Perform other duties not specified, but essential to the functioning of the Mansfield Hall program.

In performing their job responsibilities, our employees are expected to conduct themselves in a manner that reflects Mansfield Hall’s commitment to a supportive and encouraging living and learning environment.  This includes effective and respectful interaction with co-workers and students alike, embracing our inclusive work and living environment, and always acting in consideration of the privacy and integrity of our students.   

Minimum Qualifications:

• A Bachelor’s Degree in behavioral sciences or related fields; a graduate degree preferred.
• One or more years of experience working in or with diverse learners, higher education settings, multiple stakeholders, or a combination of these.
• Experience supporting families and stakeholders around student academic/social growth and development in a higher education environment

Required Knowledge, Skills, and Abilities:

• Ability to develop strong professional relationships with community partners (therapists, campus and community resources, etc.)
• Proven success working independently (in a flex space environment at times) and in a team  
• A passion for supporting team goals and success
• Ability to positively impact our fun and inclusive work and living environment
• Strong organizational and administrative skills that reflect a customer service focus, attention to detail, and effective systems management
• Ability to multi-task
• Effective problem-solving, conflict resolution, and negotiation skills
• Solid interpersonal, oral, and written communication skills, including the ability to effectively synthesize and summarize information

Mansfield Hall is an equal-opportunity employer and is committed to a diverse workplace. People from diverse racial, ethnic, and cultural backgrounds, women, and persons with disabilities are highly encouraged to apply.